Business Help at MIT

In March of 2004, the work of the Business Liaison Team was transitioned to other parts of IS&T. Based upon the experience of the past year, IS&T decided in February 2005 to concentrate most of the key staff with business support expertise within Client Support Services. This is a focused effort to provide complete and well-coordinated business support services under the umbrella of CSS to all members of the Administrative community.

The Help Desk will handle requests related to:

• Certificates
• Printing
• Business Applications
• etc.

Emails should be sent to computing-help@mit.edu.
Calls should go to the Help Desk at 617-253-1101 (calls to Business Help (617-252-1177) will be automatically forwarded).
http://web.mit.edu/ist/helpdesk/

The Central Authorizer will continue to handle requests related to:

• Authorizations
• Funds Centers
• Other Hierarchy Structure Changes

Emails regarding these topics should continue to be sent to business-help@mit.edu.

Distributed IT Resource (DITR) will work with the Help Desk to handle requests related to:

• Service Level Agreements
• Administrative Desktop Renewal Program
• Preventative Maintenance for Administrative Users Program
• Windows Implementation Assistance

For further information please visit their web page or email them at ditr@mit.edu.
http://web.mit.edu/ist/teams/ditr/

Business Community Breakfasts