The Reengineering Project Life Cycle (and Tools)

1. Visioning Phase

    Business Environment Analysis
      Do We Need to Change?
    Project Management Team
    High Level Project Plan

    Quick Assessment
        Business Process Mapping
            Function        Activities
            Customer       Sends Order
            Group a             copies...
            ...
        Structure
        Procedures
        Practices
        Activities
        Staffing
        Skills Sets
    Identify and Implement "Quick Hits"
        Process Simplification
        Structures - realign, combine
        procedures - simplify, improve
        practices - new (outsource, etc.)
        activities - improved, eliminate
        staffing - right-size, level
        skill sets - position enhancement

      Strategic Decision - Incremental or Radical?
    Compelling Case for Change

        measure - Critical Success Factors - quality, service,
                  satisfaction, cost, productivity, flexibility, speed, cost
        evaluate - gap analysis, value chain analysis
        decide which gaps to close - how much, how fast, what cost?
        inform - management, targets of change - the goals, the impacts,
            the benefits, the scope, the risk
        commit - start planning or stop?
    Vision
        What will the organization look like?
            Organizational culture?
            Structure
            Jobs
            Skills
            Technology
            Management Direction and Control
            Infrastructure and Support Activities

   Milestone: Present the Business Case
2. Lab Phase
   Milestone: Develop Prototype Business Process
3. Pilot Phase
   Milestone: New Business Process Tested
4. Rollout Phase
   Milestone: New Business Process Released


Value chain analysis - start with inputs and outputs, connect the chain.
core work processes - management control and infrastructure/support are
NOT direct parts of the value chain.

Gap analysis - take performance measures as one axis, assessment (0-10)
as other axis.  Plot points for "world class", then our performance.
The difference between "as is" and "world class" is the gap.

Reengineering for Competitive Advantage Through Teamocracy and
Project Management, Management Technologies Group, Inc. 1996