Installation and Troubleshooting

Installation Notes

Installing WebEQ on most platforms should be a very painless experience. WebEQ is distributed using InstallAnywhere software that scans your system to learn about your current Java installation, and automatically makes intelligent installation choices based on that information.

In most cases, WebEQ should be ready to go after running the installer. However, there are still a few platform specific things you may want to note:

• Unix
• Windows
• Macintosh

Note that whatever operating system you use, you must have a Java interpreter installed on your system, in order to run WebEQ. In most cases, InstallAnywhere will detect whether you have Java installed, and will include the Java Runtime Environment with WebEQ if you don't. However, in a few cases (including Linux), InstallAnywhere can't do this, and you will have to install Java yourself. See the Unix installation notes for more details.

You may also want to install WebEQ program files or archive files on a Web server. Consult the Distributing the Math Viewer Applet from a Web Server for details.

Registration Numbers

If you have purchased WebEQ, you received a WebEQ registration number via email. The first time you run one of the WebEQ programs after installation (the WebEQ Editor, Wizard or Wizard Server), you will be asked to enter this registration number. If possible, we recommending using cut-and-paste to enter your registration number, since they are often long and difficult to type accurately.

You do not need a registration number if you are using the WebEQ Evaluation Edition.

If you did not receive a registration number, or are having problems entering your registration number, please write to support@mathtype.com.

Troubleshooting Guide

If you are unable to view the interactive equations in the WebEQ Tour, it is very likely that there is a problem with Java in your local browser. If you are having trouble, make sure that Java is enabled in your browser, and that you can view other Java applets. If you find that your browser is not running Java properly, usually the simplest thing to do is to uninstall and reinstall your web browser. This is especially true if you have several Web browsers installed on your system. We have found that browsers sometimes interfere with each other in unpredictable ways.

Problems with running the WebEQ Equation editor or Wizard are most often the result of some incompatibility with the Java Runtime Environment on your system. The most dependable way to avoid these problems is to explicitly choose the InstallAnywhere installer for your system which includes the Java Runtime Environment.

If you have some other Java installation on your system, especially under Unix, you need to take care to ensure that WebEQ doesn't become confused about which Java interpreter to use. If instead of using the InstallAnywhere application launchers, you want to run WebEQ applications directly, you may need to adjust your CLASSPATH or JAVA_HOME environment variables.

For additional online troubleshooting resources write to support@mathtype.com or visit the support area at the mathtype.com web site.