The design is broken down into 3 components.
- The process maps outline the general flow of the day to day
process. Boxes and arrows as one would expect.
- The meat of the process is contained in the roles & competencies. It's arguably
more important that the right people are in the right places and all
the participants know who is responsible for what than having clean
and symmetrical flow charts. The process design includes descriptive
roles for the partiicpants, expectations, and qualifications for
filling these roles.
- Much of the design revolves around the
use of a single web interface to process and track installation
transactions and tie together several existing separate systems and
add just enough new functionality to make the process work with a
minimum of hand-offs.