A problem -- users are most likely to spend a lot of time customizing
when they first get started -- they use it as a way to explore and
learn about the system and to begin to develop their own patterns of
interaction with the software.  (Which develops in the context of the
rest of their interactions with the software.)  This can be a problem,
because most people customize with the least understanding of the
software and their own use of it.  They'd be better off spending the 
time a month or 3 months later, when they know what they do.  This 
usually only happens later when there's some external event that causes
them to change ...or... when they suddenly become conscious of doing 
something repeatedly that could be automated.  At these times, they 
may perform additional customizations. 


Difference between large customizations and small ones.
If I already know how to do it, then I take very little 
risk in making the adjustments and I can play with it 
as little or as much as I like.


In the final chapter --- compare this to the problem 
of access to information in general and propose the 
2-dimensional model.  


Implications of having private offices -- people here have the option
of not logging out for long periods of time, which of course affects
their decisions about startup processes.  Students who log in every
time or staff members who log in around the campus find that they 
often choose much more efficient startups.  They may have additional 
setups that they need 


Talk about the design of a new setup in TWM with Paul B and Dave F -- 
not primarily a customization system -- but that becomes part of it.

What are the implications of allowing people to laythings out and 
say "I want it that way".  Does it reduce sharing among people?
Sometimes people share ideas -- other times they share code.  What's 
the difference.  Some people refuse to take other people's code 
if they don't understand it.  (Programmers especially.)

Having been burned influences you quite a bit -- this is why systems
programmers probably customize less.  Also, they are working at the 
edge of the system and expect to have to change quite a bit -- so 
they do not customize because they know they'll just have to change 
again.

Some people are not aware of their learning (my fingers learned the
keys -- I don't remember ever trying to...I just discovered that I
don't use the menus anymore. STEVEW.  Also Win Treese.)
