@Part[organization, Root "thesis.lis"]

Theoretical Models/Frameworks:

Co-adaptive Systems: claims that an organization's use of software
changes over time, because people both adapt to the existing set of
software, learning "what it is" from others and from experience with
the software itself, and they modify the software, sometimes in minor
ways (many individual differences in choices and styles of use) and
sometimes in major ways (completely using the software in an
unexpected way or changing it directly).  This challenges traditional
software development approaches, which treat the delivery of software
as a fixed event, and supports user interface development techniques
and suggests that they be incorporated into the system directly, as
part of a feedback loop.

Learning/Information access:  claims that users have different 
requirements for obtaining information at different times, and 
that different information delivery mechanisms will be more or 
less appropriate according to the changing state of the user.

Integrated communication system:  claims that users choose one 
channel over another based on a set of factors, which can be 
kept separate, and that choices are often suboptimal because 
the currently available systems have collections of features 
that were due to historical accident, not general usefulness.
If users could choose the optimal set of features, the overall
effectiveness of the system should be improved, and we should 
see some innovations as well.

Dynamic response to information:  tools to support user's management 
of electronic information will be better if they allow the user 
to take into account the user's changing relationship to the 
information.

Software development

Argus -- generalized message annotator and filter.

Pygmalion -- prototype multi-media message system, with distributed
video and smooth integration of public and private messages.

Common Lens -- multiple rulesets.  Boring rule.


Research Tools

EVA -- research tool to facilitate evaluation and analysis of video
data.  

Generalized Oz

Video prototyping


Organizational Design

R&D Group


Studies

Tutor

Diversity

Lens rules

communication channels

[Others:  lens rules by individuals, Argus study, case studies]
