lucy is an electronic ombudsman, ready to receive questions of all kinds from the community at large. Any member of the MIT community may ask a question on-line, ranging from "I'm new to the area. Where is a good, moderately priced restaurant suitable for an evening out?" to "I recently stole a small amount of cash from a fellow staff member. No one suspects but I'm feeling horribly guilty. What should I do?" lucy can also provide information on a variety of resources and help at MIT, including what steps a person can take to seek relief from and redress for harassment. lucy would like to remain anonymous, but here are some clues: lucy is not a computer consultant, or even very good at answering questions about computers. lucy is not a substitute for face-to-face counseling, but can provide anonymous advice on sensitive matters. lucy has connections within MIT that can get the answer to just about any question.