IS delivers consistent, reliable
information technology services to the MIT community. Its goal
is convenience and cost-effectiveness.
To further its goal of operational excellence, IS supports applications and initiatives which provide increased efficiency and effectiveness while continuing to improve the hardware, communications, and software components of the I/T infrastructure. IS's efforts clearly benefit MIT's educational goals, which include modernizing and extending MIT's academic computing facilities and resources.
IS partners with customers
to develop and deliver timely solutions for their business needs.
It values customers as collaborators in a joint effort to support
the Institute's quest for excellence. The focus is on
solutions that are reliable, easy to acquire, and easy to use.
In its collaboration with customers, IS promotes its standard services,
ensuring that they be used where appropriate, and seeks to understand
users' unique needs when they are not.
The IS organization
is structured to maximize the value of information technology
to its MIT customers.
IS also partners with
vendors to influence and adapt their products and services to
meet MIT needs. IS actively monitors industry and technology
trends and works with vendors to introduce appropriate, reliable,
and accessible products to the MIT community.
IS's employees are key resources enabling the delivery
of I/T products and services. Therefore, IS works to provide
competitive salaries, recognition, state-of-the-art equipment,
training, and an enjoyable workplace.
IS strives to maintain an
environment of learning and engagement where people are valued,
and the commitment and responsibility for pursuing appropriate
innovation aligned with the Institute's strategic mission
and goals are shared by everyone.
IS relies on interpersonal skills
and expertise in both communication and technology to accomplish
its work. Effective communication across teams and with customers
provides opportunities for effective learning and improvement
from past and current practice.
IS
engages in a dialogue with its customers about the substance and
rationale of I/T policy, procedures, and standards. IS educates
its customers about the use of information technology, the need
for I/T standards across MIT, the scope of IS's resources,
and IS's recommended products and services.
IS advocates
the use of and adherence to standards as a key step in providing
a scaleable, common computing environment with applications developed
to interact smoothly with each other and the MIT infrastructure.
IS is extensively involved in external standards-setting activities
and advocates with customers and vendors for the adoption of those
standards.
As a steward of critical Institute resources, IS works in collaborative
and integrated teams with customers and I/T colleagues to ensure
that those resources are effectively, equitably, and efficiently
maintained and applied.
Its efforts to reduce costs and improve
business processes are continuous.