Administrative Systems in The Virtual University: Best Practices

"In the future, we expect 15% of the workforce will be training at any
one time."

The teaching/learning model needs to drive the technology selection,
not the reverse.

University of Phoenix -- focus on Asynchronous Discussion Forums
	- Largely adults
		- small classes (8 or less) collaboration
		- facilitation more then didactic
		- integrate theory and practice
		- focus on outcomes, not inputs
		- proactive student support
	- Tools used:
		- text, lecture, books
		- A/V RealPlayer
		- Threaded discussion (asynchronous)
		- Email (asynchronous)
		- Virtual classroom (chat) synchronous
		- webliography
		- online library

CU Online
	- Key Success Factors
		- Extended Studies model
		- Incentives for Departments
		- Incentives for Faculty
		- Strong support structure for faculty and students
		- Faculty governance for course approval
		- Vendor for technical support and site maintenance
	- Implementation Challenges
		- Steep learning curve for faculty and students
		- Shift from teacher-centered to learner-centered
model
		- High Incomplete rates
		- Student barriers- admissions, residency requirement,
differential tuition rates
		- Bureaucracy of institution