Date: Tue, 22 Oct 1996 08:25:35 -0400
To: itlt@MIT.EDU
From: rferrara@MIT.EDU (Robert V. Ferrara)
Subject: Drivers for Delivery - Five Year Plan 
Cc: delivery@MIT.EDU, lmcghee@MIT.EDU

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            Delivery Process

  I wasn't aware of these questions in time to discuss them with other
Delivery people, so these particular answers are just my own observations.
A Word version is attached.

        Cheers, Bob


I.      Drivers
        * Product Marketplace
        - Change coming faster
        - Web increasing in importance
        - Wintel desktop dominance
        - Apple base erosion
        - Object-oriented solutions maturing
        * People Marketplace
        - Salaries, opportunities increasing
        - New skills needed
        * MIT Marketplace
        - Rising user sophistication and capabilities
        - Still many legacy systems
        - Reengineering requirements continue
        - Aging of Athena
        - Employment terms changing

II.     Impacts
        - Desktop mix changing
        - Support more difficult since IT environment
                is broader and more diverse
        - Retention of good stuff and skill mix in house
                more challenging
        - More dependance on packaged solutions
        - Rising user expections
        - Morale and motivation require more attention

III.    Capabilities
        - Many capable IS and IT staff people
        - Many strong user/IT partnerships
        - Uptapped talents throughout MIT community
        - MIT desirable partner for many third parties
        - Leadership aware of problems, committed
        - Full understanding and benefits of new organization still coming