What happens when a person joins an organization?

She:	brings personal history, assumptions, skills, questions
	learns local culture, array of work tools, people's roles
	generates information needs from job
	modifies environment to make it all work

These modifications may:
	affect other people ("aha" and sharing of ideas)
	software itself, if modified directly
	own perception of environment

An organization changes over time as:

	People join, bringing new skills, values, etc.
	People learn and share that knowledge
	People improve the environment
	People reject certain kinds of changes

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How do we provide tools to facilitate learning and innovation?

We know that effective communication is important for success. (Allen)
