Jun 14 13:52:13	1	NetProb		Ticket composed by sao.
Jun 14 13:52:13	1	NetProb		Received.
Jun 14 13:52:13	1	NetProb		Mapped to group Open.
Jun 14 13:54:54	2	NetProb		Ticket composed by sao.
Jun 14 13:54:54	2	NetProb		Received.
Jun 14 13:54:54	2	NetProb		Mapped to group Open.