This example illustrates a simple network activation on an existing jack where the customer performs their own request.

1. customer submits order via web page
   • reads information on drop activation procedure
   • inputs port identifier(s)
   • inputs account number
   • inputs contact information
   • separate orders must be made for orders across multiple buildings
2. customer receives estimated completion time
3. transaction is queued for a facility analyst
• queue is ordered by ect and priority
• queue is grouped by like jobs and similar locatons
• process manager monitors queue
• missed ects result in notifications to process manager and customer
4. transaction is accepted by a facility analyst
• customer receives notification of transaction acceptance and contact information
• facility analyst activates port
• facility analyst tests port
• facility analyst closes loop with customer
• facility analyst updates transaction status
• facility analyst records connection information
5. feedback solicited on transaction close
6. transaction billing info sent to SAP

measures recorded:

• time transaction sat in queue
• time to complete requested work
• ports activated
• customer satisfaction
• did customer get what they want
• satisfied with staff & contractors
• satisfied with process
• process manager intervention