Roles:

process owner

comm. analyst

facilities analyst

utility mgr

consultant

5ESS service provider

space mgmt

network service provider

architect

billing

 

Technical Competencies  – are the acquisition and mastery of specialized knowledge and skills in specific areas necessary for customers and MIT to perform

and achieve objectives.

The 18 technical competencies identified by IS are:

Key for Technical Competencies       1 = None      2 = Developing      3 = Proficient      4 = Strong       5 = Expert

1.Analyzing and evaluating – to assess business, finance and technical results.

5

4

3

4

2

4

3

4

5

2

 

2.Generic coding and testing – Ability to test code to meet formal or informal specifications.

1

1

1

1

1

3

1

1

1

1

 

3.Configuring, tuning and optimizing – Knowledge of technical systems and ability to conduct systems modifications, which result in improved performance.

1

1

2

1

1

4

1

4

3

1

 

4.Designing – Ability to create new data, network, services, systems architecture or budget systems.

1

2

2

2

1

4

1

4

5

1

 

5.Facilitation and group process – Ability to interact with groups, to elicit participation, interpret reaction and retain group focus on topics.                              

4

3

3

3

2

3

4

3

4

2

 

6.Implementing, knowledge of roll-out issues process – Ability to perform steps of implementation, based on previously developed plan: awareness of technical and interpersonal issues related to roll-out of new service or product.

3

3

3

4

3

4

3

4

4

2

 

7.Knowledge of current and legacy applications – Understanding of applications software in use by the MIT community.

3

5

2

2

4

2

1

4

5

3

 

8.Knowledge of current and legacy tools – Understanding of software and hardware tools in use at MIT for the development of new systems and services.

1

1

1

1

1

3

1

4

5

1

 

9.Knowledge of current, target, and legacy infrastructures and standards – Understanding of systems, servers, infrastructure elements and policies, which are in use by the MIT community.

5

5

4

4

3

5

3

5

5

2

 

 

 

10.Knowledge of IS and MIT – Understanding of the business and/or functional disciplines within Academic Departments, Laboratories, Centers and Administrative units of the Institute, including how customers do their work.

4

4

3

4

3

4

4

4

5

3

11.Modeling – Ability to generate abstract or diagrammatic versions of financial, data, or organizational systems.

1

1

1

3

2

3

3

3

5

2

12.Operating and installing – Ability to learn and successfully conduct procedures for implementing new systems, and to perform standard operating procedures on installed systems.

1

1

5

3

2

5

1

5

3

3

13.Planning and managing - Ability to create plans, monitor and report progress, assess resource utilization and make necessary adjustments to project, financial, or operational plans.

5

2

4

4

2

4

3

4

4

1

14.Process improvement and change management - Knowledge and skill in creating alternative solutions, services or products with improved effectiveness; ability to create a vision or plan and to motivate others to change.

4

1

2

3

2

3

4

3

5

2

15.Technical communications - Ability to write, present verbally, or interpret technical issues for technical or non-technical audiences.

4

 

4

4

4

4

4

4

4

5

3

16.Technical and innovation exploration - Retain current knowledge of technology developments in industry and education.

3

2

3

3

2

3

2

4

5

1

17.Training - Ability to develop and deliver formal and informal training programs aimed at increasing technical and behavioral skills of MIT community.

3

3

2

3

3

2

2

3

4

1

18.Troubleshooting and debugging -

Ability to apply technical knowledge to resolve problems or respond to customer inquiries.

3

4

4

4

4

5

1

5

4

2

 

Check Self-Assessment Guide on Competency Team web pages for key to Individual, Team and Leadership rankings.  http://web.mit.edu/is/competency/self-assess.html

Individual        Competencies

 

 

 

 

 

 

 

 

 

 

Aligning with MIT Objectives - The willingness to provide discretionary effort to MIT, to help the Institute meet its objectives under increasingly challenging circumstances.

4

3

2

5

2

3

4

3

5

1

Applying Expertise - The desire to gain, use and disseminate knowledge to help advance oneself, others and MIT.

4

3

3

4

2

4

3

4

5

1

Bias for Action - The tendency to act rather than react. To accept accountability for getting things done.

5

2

4

5

2

5

4

5

5

2

Conceptual Thinking - The ability to identify patterns or connections between situations that are not obviously related, and to identify key or underlying issues in complex situations. It includes using creative, conceptual or inductive reasoning.

4

4

2

3

2

4

2

4

5

2

 

 

 

 

 

 

 

 

 

 

 

Team Competencies

 

 

 

 

 

 

 

 

 

 

Collaborating with Others - The willingness and ability to work with others to achieve shared success.

5

2

5

5

1

5

5

5

5

1

Meeting Customer Needs - The overarching focus is on meeting the needs of one's customers, internal or external.

3

5

3

4

5

4

3

4

4

3

Organizational Awareness - Knowing how to use knowledge of the organization to achieve objectives.

5

3

3

5

3

5

5

5

5

3

 

 

 

 

 

 

 

 

 

 

 

Leadership Competencies

 

 

 

 

 

 

 

 

 

 

Ability to Influence - The ability to move others in a desired way. Does this position require that one use deliberate strategies and tactics to persuade others?

6

1

2

4

1

4

6

4

6

1

 

Holding People Accountable - The ability to establish in others (including ones self) a sense of achieving results. Does this position require that one take responsibility for setting high standards and hold self/others accountable for achieving them?

4

NA

3

1

1

3

1

1

1

1

Networking Ability (Building Relationships) - The ability to build relationships and use these relationships to accomplish work objectives. Does this position require that one build and maintain strong professional relationships?

4

2

3

4

1

4

4

3

4

1

Team Building - The ability to energize and direct teams based on an understanding of the dynamics that create high performance in teams. Does this position require that one actively work to develop teams and positive team interaction?

5

NA

 

 

 

 

 

 

 

 

Strategic Orientation - The ability to link long-range visions and concepts to daily work. At the lowest levels, it includes simple understanding of strategies; at the highest level, it is a sophisticated awareness of the impact of the world at large on strategies, and how in turn that affects choices.

6

1

2

5

1

5

5

5

6

1

Talent Development - The ability to judge talent and to build capability in talented people. Does this position require that one strive to match work with people's talents and/or developmental needs.

3

NA