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- Customer Interface
- Offer a menu and description of services (1)
- Restrict orders resulting in field work to within a building (1)
- Display cost of items ordered (1)
- Display estimate of completion time (2)
- Display description/summary of work before submission (1)
- Allow cancellation of order after submission (2)
- Display summary of all ongoing charges to an account (4)
- Notify requester of order status changes (1)
- Workflow Interface
- Display orders with queries on customer, date, location, work type
and assigned person (1)
- Assign jobs to a particular person(s) (1)
- Close only when job and data entry is complete (1)
- Alerts when jobs pass due date (1)
- Contractor scheduling (2)
- Data Managed
- transactions
- transaction identifier (1)
- start/estimated completion/end dates (1)
- requsitioner (1)
- contact (1)
- proxy (consultant) (1)
- accounts - allow for separate installation, equipment and
recurring charges (1)
- identifiers into casetracker, ice9 and other tracking databases (1)
- job description (1)
- job cost (1)
- amount billed (1)
- feed to sap when complete (2)
- jacks
- type (3)
- length (3)
- use (3)
- endpoints (3)
- date installed (3)
- circuits
- endpoints (3)
- use (3)
- contact (3)
- date installed (3)
- billing info (3)
- network connections
- type (3)
- port (3)
- equipment (host) (3)
- billing (3)
- hosts
- type (4)
- contact (4)
- address (4)
- inventory (4)
- billing (4)
- Access Control
- users can see & update own transactions (1)
- designated proxies can read and write all transactions (1)
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