Return-Path: Received: from MIT.EDU by po12.mit.edu (8.9.2/4.7) id SAA12306; Thu, 2 Nov 2000 18:51:46 -0500 (EST) Received: from lists.wildpackets.com by MIT.EDU with SMTP id AA25372; Thu, 2 Nov 00 18:50:47 EST Received: from wildpackets.com by lists.wildpackets.com with SMTP; Thu, 2 Nov 2000 15:23:19 -0800 Mime-Version: 1.0 Message-Id: Date: Thu, 2 Nov 2000 15:23:18 -0800 To: "EtherPeek for Windows Maintenance" From: Janice Spampinato Subject: WildPackets NOVEMBER 2000 Maintenance Mail - WIN Content-Type: text/plain; charset="iso-8859-1" ; format="flowed" Content-Transfer-Encoding: quoted-printable X-Mime-Autoconverted: from 8bit to quoted-printable by wildpackets.com id eA2NLQD07201 Sender: Precedence: Bulk List-Software: LetterRip Pro 3.0.7 by Fog City Software, Inc. List-Unsubscribe: X-Evolution: 0000007d-0000 Dear WildPackets' Product Maintenance Owner: Thank you for your support for our product development efforts through your purchase of Extended Maintenance. Your purchase insures that you will receive the latest information on all WildPackets product developments through monthly maintenance newsletters and periodic emailings while your maintenance is in effect. Monthly maintenance news also provides access to the service folder, which houses product updates, upgrades, free utility software and more. Due to multiple requests, we will again push the full monthly maintenance email out to each of you, and will also post the complete document to the maintenance area on our web site. You can then decide which method you prefer for getting the information presented in these monthly mailings, and can always have access to the mail if you should lose or erase the email version. The November password to the maintenance area of our web site and to your service folder is "zanzibar". To get to the maintenance area of our web site, see our home page at http://www.wildpackets.com. There is a box in the support section that allows you to login to gain access to Maintenance Mail. The URL to access the servicefolder is ftp://service:zanzibar@ftp.wildpackets.com/root/service/. If you prefer to use an ftp client to gain access, please log on to ftp.wildpackets.com with the user id "service" and password "zanzibar". This will get you to the root directory and from there you'll be able to access the service folder. =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D SECTION 1. ETHERPEEK & TOKENPEEK * Version 4.1 Release NOVEMBER 7th * 802.11b Packet Detection/Decoding SURVEY * WebStats Analysis Module SHIPPING November 7th * NEW! Napster Plug-in * Latest Decoders Available * Secure your Network with EtherPeek + iNetTools + CyberWallPLUS SECTION 2. WATCHPOINT * WatchPoint Lite(tm) FREEWARE * WebStats vs. WatchPoint SECTION 3. COMPLEMENTARY TOOLS * NetSense v4.04 UPDATE * ProConvert v2.22 * NetDoppler (tm)...When Pinging is Not Enough! * PacketScrubber (tm) - NEW! * IP and Network Calculator - NEW! SECTION 4. TRAINING * FREE Training in SF 11/9/2000 * Take our Training Self Assessment Quiz * 2000/2001 Public Class Schedule * Maintenance Owner Training Discount * CNX2000 CERTIFICATION * T.E.N. Video Training Series * State of Oregon Signs on for On-Sites! SECTION 5. MARKETING AND E-COMMERCE * Net3 Group Acquisition Nears Completion * New WebSite Registration and Survey Pages * Maintenance mail now @ http://www.wildpackets.com SECTION 6. INTERNATIONAL NEWS * EXPONET - November 21-23, Cologne, Germany * November Purchase INCENTIVES * WILDPACKETS TRAINING COMING! SECTION 7. TECHNICAL SUPPORT * Q&A - Is there any alternative to using wildcards to specify a class C space when setting up an address IP filter? * Web-based Technical Support Report Form * Writing your own Decoders and Plug-ins * Net-Troubleshooting Listserv and How to Subscribe * Net-Troubleshooting Searchable Archives * Networking Terms Glossary Available =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D SECTION 1. ETHERPEEK & TOKENPEEK =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D ETHERPEEK v4.1 RELEASE NOVEMBER 7TH The beta releases of EtherPeek v. 4.1 have enjoyed a few weeks of very vigorous testing by many of you, and we wish to again express our thanks for your help in working out the bugs. Based on your reports and our QA work, we have a final candidate that will ship on Tuesday, November 7th. Version 4.1 has several significant new features, including the ability to support web stats data collection through the new WebStats Analysis Module. A few of the additions include: - Graphing of any Node, Protocol, or Summary Statistic over time - Threshold Alarms now available for any Node, Protocol or Summary Stat - New Internet Attack Plug-in tests for LAND Attacks, Tear Drop Attacks, Gin Attacks, Jolt Attacks, Oversize IP Attacks, Pimp Attacks, RipTrace Attacks and WinNuke Attacks - Napster traffic pinpointed through new Napster Plug-in - Log File Status bar shows number of entries by severity TOKENPEEK v4.1 TokenPeek version 4.1 is expected to be released the week of November 6th. 802.11b PACKET DETECTION/DECODING SURVEY Recently, we announced that WildPackets will be supporting 802.11b with a product release in late 2000. We are on track to deliver a version 1.0 tool that will include basic wireless packet analysis, but need your feedback to define what a "basic" set of features should include. We need to know what packet analysis features are most urgently needed in a wireless network environment. If you are capturing packets on 802.11b with a protocol analyzer, what packets would you expect to see? (a) Only the packets transferring in and out of the wireless machine running the protocol analyzer software. (b) All packets that are being transmit on the same RF channel on which the machine running the protocol analyzer is connected. (c) All packets on all RF channels on the air in the vicinity of the machine running the protocol analyzer. If you do have a wireless network and could tell us what network management facility you require, it would really help us define the product more closely and deliver a first release product more quickly. Please send your comments to janice@wildpackets.com. THANK YOU! WEBSTATS ANALYSIS MODULE SHIPPING NOVEMBER 7TH Election day will also be the first shipping day for the new WebStats Analysis Module. WebStats enables you to use EtherPeek to go beyond packet capture and inspection to analyze the dataflow that represents your internet presence. WebStats exploits our patented WatchPoint technology to provide vital statistics for the TCP client/server transactions on your network. WebStats requires EtherPeek 4.1 or higher. EtherPeek must be installed and run at least once for the current user, to ensure that the appropriat= e directories already exist. The WebStats module runs under Windows 95/98, Win Me, NT4 (Service Pack 3 or better), or Windows 2000. For 10 Mbit Ethe= rnet networks, WebStats requires at least a 400 MHz Pentium II with 128 MB or more of RAM. For 100 Mbit Ethernet networks, WebStats requires a 600 MHz Pentium II with 256 MB of RAM or better. WebStats is an EtherPeek upgrade option that can be ordered now. Maintenance owners receive a 20% discount from the $595.00 USD SRP. NEW! NAPSTER PLUG-IN Recently, there have been a spate of requests from our customers concerning the detection and analysis of Napster traffic on their network. Specifically, users want EtherPeek to be able to provide bandwidth utilization for Napster traffic and discover who is actually responsible for putting Napster traffic on the network in their organization. To address these concerns, we have developed a new Napster Plug-in that has a list of common Napster ports (which are user-configurable through the Plug-in Options Dialog) which it processes. It sends Informational notifications when it sees Napster login, search, or download packets. It also keeps Summary Stats for those same items (number of logins, searches, and downloads) plus total packets and bytes used by Napster. This is all made more useful due to the fact that you can graph or make alarms based on these statistics. Want to graph Napster utilization of your network over time? Just set up an advanced filter by Napster Plug-in. Want to receive a page or an email when someone starts a Napster download? No problem. NEW INTERNET ATTACK PLUG-IN FOR ETHERPEEK V4.1 A new Internet Attack Plug-in will ship as a standard part of the version 4.1 release of EtherPeek. This Plug-in will replace the LAND Attack and Oversize IP (Ping of Death) Plug-ins that have previously shipped with EtherPeek. Please see the list of features associated with the 4.1 release above for an idea of the various attacks that can be detected with this new Plug-in. LATEST DECODERS AVAILABLE EtherPeek's decoder files are now being updated separately from the program. To make certain that new decoders are delivered to EtherPeek users as soon as they are released, we have established a new decodersbeta folder to house the latest work. The URL to access the latest beta decoders, including a Read Me with change history notes and upgrade instructions is: ftp://decodersbeta:merlot@ftp.wildpackets.com/root/decodersbeta/ SECURING YOUR NETWORK WITH ETHERPEEK+iNETTOOLS+CYBERWALLPLUS Network-1 Security Solutions, Inc. and WildPackets are promoting the combined use of EtherPeek and iNetTools with Network-1's CyberwallPLUS suite of security products to provide an all-inclusive solution for securing multi- protocol, internal networks. By combining EtherPeek, iNetTools and CyberwallPLUS, network administrators can: * continuously test and verify network security policies * generate real-time alerts for security breaches * revisit network security and perform regular audits To learn more about CyberWallPLUS, please visit http://www.network-1.com. =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D SECTION 2. WATCHPOINT =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D WATCHPOINT LITE(tm) FREEWARE READY AND WAITING! WatchPoint Lite, a powerful freeware product that offers real-time web server monitoring, is now shipping. Ideal for small to medium-sized organizations who host their own servers, WatchPoint Lite's in-depth HTTP and FTP analysis and reporting capabilities are borrowed from AG Group's complete site performance and usage monitoring system, WatchPoint. The freeware version gives businesses a comprehensive view of internet traffic patterns and web site performanc= e, including critical information on visitors, page views, downloads, server performance, network usage and more. WatchPoint Lite Freeware is available from the WildPackets' web site now. To download a copy, please visit http://www.wildpackets.com/demos/. WEBSTATS VS. WATCHPOINT In discussing WebStats and WatchPoint with customers, questions often arise about the differences between the two products. To address these questions, we have created a comparative matrix of the information delivered by each tool, which is included here. WatchPoint WebStats Analysis Reports X X Summary Stats X Server Comparisons X All Network Statistics X Network Response Times X Server Response Times X X Domains X X Referrers X Referrer Errors X X Error Types X Rejected Connections X X Error Pages X X Top Entry Pages X X Aborted Server/Client Transfers X Status Codes X X Unique IP Addresses X X General Transactions X Transaction Database X By Method Transactions X X Page Hits Per Hour X X Resource Hits Per Hour X X Transactions Per Hour X Configurable Time Windows X Path Tracking X X IP Tracking X Browser Types X X Visitors X Transactions by MIME Type X CGI Variables X Profiles X X WP Export X Multiple Domains Per Server X X Users Security Profiles X X HTML Output X XML Output X CSU Output =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D SECTION 3. COMPLEMENTARY TOOLS =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D NETSENSE v4.04 UPDATE NetSense version 4.04, an update release featuring some addtional product capability and minor bug fixes, will ship later this month. Mail will be sent to all NetSense maintenance owners with the on-line location of the update when available. Enhancements associated with this release include: - Performing a right-click in the C/S Expert table will now select the row that the cursor is on - Problem summary and drop-down diagnostic list in the PacketVisualizer now includes "missing packet" diagnosis - Now displays the number of conversations analyzed - Changed 'Total Bytes' and 'Total Packets' to 'Snd+Rcv Bytes' and 'Snd+Rcv Packets' in station and network statistics to more accurately reflect what the totals mean. - Improved ICMP error packet reporting for the C/S Expert and PacketVisualizer. A complete list of product feature addtiions and fixes is included in the Readme that accompanies the update. If you are not a NetSense Maintenance owner but are interested in becoming one, you can purchase maintenance for one or two years and receive product upgrades and updates as one of your maintenance benefits. NetSense 12-month Extended Maintenance =3D $125.00 NetSense 24-month Extended Maintenance =3D $200.00 To order NetSense maintenance, please contact marjorie@aggroup.com. For those of you new to the product, NetSense analyzes all communications included in an EtherPeek or TokenPeek packet trace, and provides: * ProblemFinder Expert Help System * Rules-based Client/Server Transaction Analysis * Error Packet Analysis * Ethernet Fragment Analysis * Protocol Utilization Maps, Charts and Graphs * Ethernet and Token Ring Problem Analysis * Global Statistics * Top 10 Lists * Network Latency Measurements * Application Throughput Analysis * Visual Packet Displays * A "What If" Feature that allows you to predict application load/respons= e times under varying conditions (different LAN/WAN bandwidth, more). NetSense for EtherPeek/TokenPeek is $476.00 for maintenance owners (SRP $595.00), and can be purchased directly from sales@aggroup.com. NetSense product information, demonstration software, FAQ, and a .PDF version of the NetSense Guide are available from http://www.wildpackets.com/netsense/. PROCONVERT v2.22 ProConvert version 2.22, a minor update release, is now shipping. Registered ProConvert owners can request the new version by sending email to annette@aggroup.com. For those of you new to the product, ProConvert takes packet traces from a variety of packet analyzers and converts them to/from "Peek" format, allowing you to view packets captured on a different analyzer with EtherPeek, TokenPeek or NetSense. ProConvert for EtherPeek/ TokenPeek is $99.00 (SRP $295.00) for maintenance owners and available directly from sales@aggroup.com. FOR A COMPLETE LIST OF THE PACKET FORMATS THAT PROCONVERT IS ABLE TO CONVERT TO/FROM PEEK FORMAT, PLEASE VISIT OUR KNOWLEDGE BASE AT http://www.wildpackets.com/support/kb/pc NETDOPPLER...WHEN PINGING IS NOT ENOUGH! NetDoppler is a powerful, Windows-based utility that performs route discovery, latency tests, and throughput tests to remote hosts. NetDoppler builds a tree of IP nodes representing the packet path and is ready to perform serious testing and baselining from the moment you install it. There's no need for specialized software such as SNMP or remote monitoring agents! NetDoppler utilizes several features of the ICMP Echo (Ping), IP, and DNS protocols to perform a variety of tasks and tests on remote hosts, and provides extensive statistics and graphing functions to easily interpret your results. Unique to NetDoppler is the ability to perform throughput tests based on both a single packet as well as packet streams to a remote host and back. This allows you to test the effect of latency on a client/server application that sends a single packet and receives a single reply (i.e. a 1:1 command/reply window) vs. an application that is able to send and receive multiple packets in succession to "fill the pipe" betwee= n the client and server. NetDoppler will be available for purchase through the WildPackets' Web Store by November 15th. The price for the utility is $149 USD. Please visit the product pages at www.wildpackets.com later this month for more NetDoppler product information PACKETSCRUBBER(TM) - NEW! - PROTECTS YOUR PACKET TRACES PacketScrubber is a new utility that removes sensitive or confidential data from frames within your protocol analyzer's saved trace files. Selected data is changed to "null data" (all zeros) allowing you to send your trace files outside of your organization for analysis or troubleshooting purposes. PacketScrubber contains SmartScrub(tm) technology, allowing you to scrub frames on a selective basis. SmartScrub has the ability to scrub layer by layer and protocol by protocol. If you want to scrub the entire DLC frame= , leaving no network layer or higher layer information at all, SmartScrub affords you that capability. If you want to only scrub your file transfers, then SmartScrub allows you to only change FTP packets. For IP packets, you also have the option of translating your IP addresses to the default private class address range (as recommended by RFC 1918) o= r any address of your choosing. PacketScrubber will be available for purchase through the WildPackets' Web Store by November 15th. The Introductory price for the utility is $99 USD, regularly $169 SRP. Please visit the product pages at www.wildpackets.com later this month for more PacketScrubber product information. =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D SECTION 4: TRAINING =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D FREE TRAINING SEMINAR IN SF NOVEMBER 9TH WildPackets, Inc. and Optimized Engineering Corporation are sponsoring a FREE Packet Analysis Training and EtherPeek Product Seminar in San Francisco on November 9th from 9-12. We are inviting all local IT Professional staff to attend and learn to address real-world network and packet analysis issues, including: * Application performance and its relationship to the underlying transport layer Learn how response time behavior can precisely pinpoint degradation in an application's performance. * Disclosing the mathematics of ftp firewall security Learn how protocol behavior through a firewall can be analyzed to determine the source of connectivity problems. * Isolating and describing subnet mask misconfigurations Learn the specific protocol behaviors that occur when stations are misconfigured. This knowledge will help pinpoint the source of performance degradation and lack of connectivity. We will also present some of the latest advancements in our EtherPeek protocol analysis technology. SEATING IS LIMITED! Please visit http://www.wildpackets/com and complete the registration form available through the link on our home page, or call Candice at (925) 937-7900 to reserve a seat. TAKE OUR TRAINING SELF-ASSESSMENT QUIZ To help determine which WildPackets training class suits your level of experience, we've put together a Self Assessment Quiz which consists of 23 questions broken into 4 sections (one for each class level) that can be downloaded or taken on-line. Please visit to take the quiz, and then let Stephanie Temples (stephanie@wildpackets.com), our Training Coordinator, help you through the registration process for the class (or classes) that will work for you! 2000 PUBLIC TRAINING CLASS CALENDAR Orlando, AG 100, Nov 6-7 Orlando, AG 101, Nov 8-10 Orlando, AG 103, Nov 13-14 Orlando, AG 104, Nov 15-17 2001 PUBLIC TRAINING CLASS CALENDAR Santa Clara, CA WP-100, Feb. 5-6 Santa Clara, CA WP-101, Feb. 7-9 Santa Clara, CA WP-103, Feb. 12-13 Santa Clara, CA WP-104, Feb. 14-16 San Diego, CA WP-100, Mar. 5-6 San Diego, CA WP-101, Mar. 7-9 San Diego, CA WP-103, Mar. 12-13 San Diego, CA WP-104, Mar. 14-16 San Francisco, CA WP-100, Apr. 16-17 San Francisco, CA WP-101, Apr. 18-20 San Francisco, CA WP-103, Apr. 23-24 San Francisco, CA WP-104, Apr. 25-27 Boston, MA WP-100, May 14-15 Boston, MA WP-101, May 16-18 Boston, MA WP-103, May 21-22 Boston, MA WP-104, May 23-25 Walnut Creek, CA WP-100, Sept. 10-11 Walnut Creek, CA WP-101, Sept. 12-14 Walnut Creek, CA WP-103, Sept. 17-18 Walnut Creek, CA WP-104, Sept. 19-20 Los Angeles, CA WP-100, Oct. 15-16 Los Angeles, CA WP-101, Oct. 17-19 Los Angeles, CA WP-103, Oct. 22-23 Los Angeles, CA WP-104, Oct. 24-26 Raleigh, NC WP-100, Nov. 5-6 Raleigh, NC WP-101, Nov. 7-9 Raleigh, NC WP-103, Nov. 12-13 Raleigh, NC WP-104, Nov. 14-16 **************************************************** **MAINTENANCE OWNERS RECEIVE A 10% TRAINING DISCOUNT** **************************************************** CNX 2000 CERTIFICATION WildPackets, Sniffer Technologies, Agilent, and Optimized Engineering Corporation, among other leading network management vendor organizations, have joined together to form a consortium to update and expand the Certified Network Expert (CNX) program. This program certifies IT professionals in the management of next generation, high-speed networking and application technologies. Major vendors and their customers recognize the need for a standardized certification program such as CNX that measures and documents the level of expertise of their networking staff and other professionals they may consider hiring. For information about CNX 2000 certification, please visit http://www.mycnx2000.com. T.E.N. REMOTE VIDEO WORKSHOP SERIES WildPackets offers a comprehensive, self-paced, video-based training program geared specifically for the IT Professional. The T.E.N. (Technology, Engineering, Networking) Program has been developed by our training partner, O.E.C., with the intent of providing an in-depth, self-paced training series for those: * new to packet and network analysis needing to understand basic networking and protocol fundamentals before attending a WP Public or on-site class. * wishing to reinforce the education gained from a WP Public or on-site training. * looking for a specific path to prepare for the industry- standard CNX (Certified Network Expert) certification. WHO WOULD BENEFIT FROM THIS VIDEO WORKSHOP PROGRAM? * Any Network or IT Professional who uses, or needs to understand, network and protocol analysis in order to do their job. * Education, training and certification entitlements are becoming key factors in attracting and retaining IT talent. This comprehensive program gives a Training, Human Resource or IT Manager the means of providing a variety of convenient and effective methods for delivering in-depth instruction in a cost- and time-effective manner to their IT staff. For a complete outline of the video series content, please visit http://www.wildpackets.com/training/ STAT OF OREGON SIGNS ON FOR WILDPACKETS ON-SITE TRAINING The State of Oregon is the latest large emterprise to contract with WildPackets to deliver several full weeks of instruction to their support staff this quarter. Other companies that have recently signed on for our on-site trainings include Ameritech, Siecor (Corning Cable), Apple Computer, Tut Systems Lucent Technologies, Heidelburg USA, EDS and more. To inquire about on-site training for your organization, please contact Ricki Dougherty (ricki@wildpackets.com), WildPackets' Training Manager. =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D SECTION 5: MARKETING AND E-COMMERCE NEWS =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D NET3 GROUP ACQUISITION NEARS COMPLETION WildPackets announced recently that it intends to acquire Net3 Group, a software development and professional services company. Net3 Group fill= s a market niche by focusing exclusively on network analysis in the areas of consulting, training, and value-added software. Their current product offerings include NetSense=81, ProConvert=81, NetDoppler=81 PacketScrubbe= r=81 and IP Subnet and Network Calculators. The acquisition is scheduled to be completed within the next few days, at which time all Net3Group's products will be available for sale through the WildPackets on-line store. Watch for an announcement when we've sealed the deal! NEW WILDPACKETS WEBSITE REGISTRATION AND SURVEY FORM Soon, all visitors to the WildPackets' web site will be able to register to receive regular product mailings and receive a free IP Subnet calculator for the (very minor) effort. If they then choose to go on and complete the survey that is also soon to be available through the site registration pages, they (you) will receive a FREE, more fully functional Network Calculator and be registered to win a fabulous WildPackets T-Shirt! Watch for links from our home page at www.wildpackets.com. YOUR MONTHLY MAINTENANCE EMAIL ON THE WEB Please visit http://www.wildpackets.com to login and get the latest edition of your monthly maintenance email. Enter "service: for the userid and "zanzibar" for this month's password, and this month's maintenance email contents will be available to you. =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D SECTION 6. INTERNATIONAL NEWS =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D EXPONET - NOVEMBER 21-23 Exponet, an international trade fair and convention for networking technology, enterprise computing, internet and telecommunications will take place from November 21-23 in Cologne, Germany. WildPackets will be joining our German distributor, Brainworks, and several other vendors in a booth at the show. Hope to see you there! INCENTIVES FOR NOVEMBER More aggressive incentives are coming your way this month for EtherPeek and other WildPacket product orders placed through our international partners only. Please watch your mail and take advantage of these offers while they are in effect! Tania Traboulsi (tania@wildpackets.com) can disclose all incentive details and help you process orders. WILDPACKETS TRAINING COMING! WildPackets, in association with a new UK-based training partner, will soon be able to deliver our complete roster of trainings (WP100, WP101, WP103, WP104) on a regular basis to our Europe-based customers. Watch for details as the class schedule, location, etc. are finalized. =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D SECTION 7. TECHNICAL SUPPORT =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D TECHNICAL SUPPORT Q&A Q: I know you can use a wildcard to specify a class C space when setting up an address IP filter, such as 192.216.124.*. Is there any way to easily specify my space when my subnet mask is 255.255.255.192? I don't want to have to set it up using advanced filter with values of each of the IP addresses. A: Yes. There is a new feature in EtherPeek for Windows 4.1 to use CIDR notation to specify a subnet. In prior versions of EtherPeek, you could identify a class C space with a wildcard. In EtherPeek 4.1 that class C space can be identified as 192.216.124.* or 192.216.124.0/24. Customers who have applied subnetting to their IP address space can n= ow use the CIDR notation in the IP address filter. So for your address s= pace based on a subnet mask of 255.255.255.192, which provides for 64 host addresses, you can specify the particular subnet in the filter as, fo= r example, 192.216.124.128/26. This will filter all IP addresses in the range 192.216.124.128 to 192.216.124.191. Note that this range includ= es the subnet ID (192.216.124.128) and the subnet broadcast address (192.216.124.191) as well as the 62 valid host addresses (192.216.124= .129 to 192.216.124.190). TECHSUPPORT REPORT FORM AT WWW.AGGROUP.COM When you need to address a technical support issue with one of our tech support staff and are not in an emergency situation, please use the new Tech Support Reporting Form available at http://www.wildpackets.com/support/. You can also use this form to report product anomalies or request product enhancements. DECODER AND PLUG-IN SDKs SDKs for EtherPeek decoders and plug-ins are included on the Installation CD you received when you purchased EtherPeek or TokenPeek and in any upgrade releases that you download from the Service Folder. Please look in the Documents folder for Decoders4r1.pdf and PeekPluginSDK3.zip files. NET TROUBLESHOOTING ON-LINE FORUM Have a network problem you can't solve? Seen a packet you can't identify? Is your printer, router or server doing odd things to your network? Do you need somewhere to turn for some informed, expert advice? Then join the WildPackets' net-troubleshooting e-mail list and post your question to an audience of over 1,000 of your networking professional peers. To SUBSCRIBE TO NET-TROUBLESHOOTING@WILDPACKETS.COM, send an email to net-troubleshooting-on@lists.wildpackets.com. NET-TROUBLESHOOTING SEARCHABLE ARCHIVES Net-Troubleshooting archives are now accessible from http://www.wildpackets.com/netcenter/listserv. NETWORKING TERMS GLOSSARY Check the reference folder in your service directory for a Networking Terms Glossary and help yourself to a copy! ----- To unsubscribe, please send a message to = EPW_Maint-off@lists.wildpackets.com.