Return-Path: Received: from pacific-carrier-annex.mit.edu by po12.mit.edu (8.9.2/4.7) id VAA27239; Thu, 1 Mar 2001 21:54:54 -0500 (EST) Received: from lists.wildpackets.com (lists.wildpackets.com [192.216.124.33]) by pacific-carrier-annex.mit.edu (8.9.2/8.9.2) with SMTP id VAA26966 for ; Thu, 1 Mar 2001 21:49:31 -0500 (EST) Received: from wildpackets.com by lists.wildpackets.com with SMTP; Thu, 1 Mar 2001 18:38:58 -0800 Mime-Version: 1.0 Message-Id: Date: Thu, 1 Mar 2001 18:41:01 -0800 To: "EtherPeek for Windows Maintenance" From: Janice Spampinato Subject: WildPackets MARCH 2001 Maintenance Mail - WIN Content-Type: text/plain; charset="us-ascii" ; format="flowed" Sender: Precedence: Bulk List-Software: LetterRip Pro 3.0.7 by Fog City Software, Inc. List-Unsubscribe: X-Evolution: 000000af-0000 Dear WildPackets' Product Maintenance Owner: A plethora of new releases are on deck for you this month! First, AiroPeek v1.0, our powerful, affordable 802.11b wireless LAN analyzer has shipped! Then, the long-awaited, updated version of EtherHelp is ready and waiting for all EtherPeek maintenance owners. And, finally, WatchPoint and WebStats have some significant enhancements rolled into upgrades that are now available for owners of those tools. Location for all new releases are included in the body of this mail. We deliver this monthly email to every current maintenance owner as one of the benefits associated with your maintenance purchase. We also post this complete tome to our web site. In this way, you can always have this information, even if you should lose or erase this email. The March password to the maintenance area of our web site and to your service folder is "quantum". To get to the web maintenance area, go to http://www.wildpackets.com and find the box on our home page for Maintenance Mail login. Use "service" as the userid and "quantum" as the password to gain access. The URL to access the service folder on our ftp site is ftp://service:quantum@ftp.wildpackets.com/root/service/. If you prefer to use an ftp client, please log on to ftp.wildpackets.com with the user id "service" and password "quantum". This will get you to the root directory and from there you'll be able to access the service folder. ======================================================================== THANK YOU FOR CHOOSING (AND USING) WILDPACKETS PRODUCTS AND SERVICES! ======================================================================== SECTION 1. ETHERPEEK & TOKENPEEK * EtherPeek v4.1 - Current Shipping Version * TokenPeek v4.1 * EtherHelp v4.1 RELEASED! * UPDATED Decoder and Plug-in SDK Updates AVAILABLE * Secured your Network with EtherPeek + iNetTools + CyberWallPLUS Yet? SECTION 2. AIROPEEK * AiroPeek WLAN Analyzer SHIPS! * AiroPeek Demo On-line 3/5 * "WildPackets Guide to WLAN Analysis" - White Paper * AiroPeek FAQ SECTION 3. WEB TRAFFIC ANALYSIS & MONITORING * WatchPoint v2.2 RELEASED! * WebStats v1.0.1 RELEASED! * WebStats vs. WatchPoint * WebStats/WatchPoint Glossary SECTION 4. COMPLEMENTARY TOOLS * NetSense v4.05 * ProConvert v2.31 * 10 Cool Things You Can Do With NetDoppler! * PacketScrubber * Network Calculator * IPCALC, IPCALC+ - FREE! SECTION 5. WILDPACKETS ACADEMY * WildPackets Academy Rollout! * NAX Network Analysis Expert Certification Program Announced! * Take our Training Self Assessment Quiz * 2001 Public Class Schedule * Maintenance Owner Training Discount * T.E.N SECTION 6. EVENTS, BON MOTS & E-BITS * "Network Troubleshooting and Analysis" Text Nets RAVES! * Wireless LAN Conference - Beverly Hills - 3/15 & 16 * WIRELESS LAN ANALYSIS WHITE PAPER * Maintenance mail @ http://www.wildpackets.com SECTION 7. INTERNATIONAL NEWS * Web Conference - early April * Market Development Fund Program SECTION 8. TECHNICAL SUPPORT * Q&A - Can Etherpeek decode VOIP packets? - EtherPeek used to work fine, but now it hangs * Web-based Technical Support Report Form * Writing your own Decoders and Plug-ins * Net-Troubleshooting Listserv and How to Subscribe =========================================== SECTION 1. ETHERPEEK & TOKENPEEK =========================================== ETHERPEEK v4.1 If you haven't already upgraded, EtherPeek version 4.1 awaits you at: ftp://service:quantum@ftp.wildpackets.com/root/service/epw/ THE PASSWORD TO EXTRACT THE EXECUTABLE IS "ayla.lynne". Your current v4.x serial number will launch the application, once extracted. If you need a 4.x serial number, please send a request to epwserial@wildpackets.com. TOKENPEEK v4.1 Registered TokenPeek owners can download the software from the following URL: ftp://service:quantum@ftp.wildpackets.com/root/service/tpw/ THE PASSWORD TO EXTRACT THE EXECUTABLE IS "zefram.alan". Your current v4.x serial number will launch the application, once extracted. ETHERHELP V4.1 RELEASED! The long-awaited release of version 4.1 of EtherHelp now resides at ftp://service:quantum@ftp.wildpackets.com/root/service/epw/ The file name is "ehw41.exe". Major feature enhancements incorporated in this release include: - Error capture with supported Digital 21x4x card and special driver installation (see Technical Tips #4 in Readme) - Advanced filters Help yourself to your copy! NEW DECODER AND PLUG-IN SDKS Updated Decoder and Plug-in SDKs for EtherPeek v4.1 are now available from: ftp://service:quantum@ftp.wildpackets.com/root/service/epw/ SECURING YOUR NETWORK WITH ETHERPEEK+iNETTOOLS+CYBERWALLPLUS Network-1 Security Solutions, Inc. and WildPackets are promoting the combined use of EtherPeek and iNetTools with Network-1's CyberwallPLUS suite of security products to provide an all-inclusive solution for securing multi- protocol, internal networks. By combining EtherPeek, iNetTools and CyberwallPLUS, network administrators can: * continuously test and verify network security policies * generate real-time alerts for security breaches * revisit network security and perform regular audits To learn more about CyberWallPLUS, please visit http://www.network-1.com. =========================================== SECTION 2. AIROPEEK =========================================== AIROPEEK V1.0 SHIPS! Version 1.0 of AiroPeek, the industry's first comprehensive, affordable wireless LAN analysis tool, began shipping February 28. As the world goes wireless to save on network infrastructure implementation costs, effective and affordable tools to manage these networks are imperative. AiroPeek, which evolved from EtherPeek, offers wireless-specific diagnostics in addition to the majority of EtherPeek's capabilities at a price point that is unmatched in the industry. If you'd like a copy of your very own, please contact sales@wildpackets.com, or visit our on-line store at www.wildpackets.com. If you'd like to try before you buy, please read on! AIROPEEK DEMO SIMULATES LIVE CAPTURE The demonstration version of AiroPeek will be available for downloading from www.wildpackets.com/demos on March 5th. If you do not own a Cisco Aironet 340 series NIC, but would like to get a real sense of AiroPeek in action, you can simulate a live capture with these steps: 1. When you first launch AiroPeek, you will get the Select Adapter dialog, or go to the Capture menu and choose Select Adapter. 2. Select File and click OK. 3. Navigate to the "Samples" folder where AiroPeek Demo was installed. 4. Choose one of the sample files listed. Sample01.apc - HTTP, FTP and AppleTalk packets Sample02.apc - Apple iBook waking up/associating Sample03.apc - wireless card enabling/associating Sample04.apc - a variety of management packets 5. Choose New from the File menu. 6. Click the Start Capture button in the upper right-hand corner of the capture window that appears. 7. You should begin to see packets in the capture window, simulating a live capture session. 8. Double-click any packet line to view decoded packet contents. See the QuickTour for other key features. WILDPACKETS GUIDE TO WLAN ANALYSIS - WHITE PAPER WildPackets has written a White Paper to address the increasing need for wireless LAN analysis. The paper is now available for downloading from http://www.wildpackets.com/support/ AIROPEEK FAQ An AiroPeek FAQ has been compiled and will be updated periodically. Please visit http://www.wildpackets.com/support to peruse this document. =========================================== SECTION 3. WEB TRAFFIC ANALYSIS & MONITORING =========================================== WATCHPOINT V2.2 RELEASED WatchPoint 2.2, an upgrade release, is now available for downloading from: ftp://service:quantum@ftp.wildpackets.com/root/service/wp. The PASSWORD to extract the file is "wake.up.neo" Registered owners can use their current WatchPoint serial number to launch the application. PLEASE NOTE! WatchPoint v2.2 is not compatible with previous versions of WatchPoint. Both Monitor and Console should be upgraded. Please see the readme.txt for "Important Notes for Reinstalling", Known Issues, and the following New Features/Fixes: - Now shows keywords that were used as a search engine referrer. - Significant performance improvements. In-house testing has documented ability to handle a sustained rate of 11mbs. - Now supports virtual hosts - the ability to distinguish between different domain names assigned to the same IP address. - The "bin" sizes have been reduced to decrease the memory footprint. New defaults are day (96), week (7), month (31). WEBSTATS V1.0.1 RELEASED WebStats Analysis Module for EtherPeek enables you to go beyond packet capture and inspection to analyze the dataflow that represents your internet presence and to acquire vital statistics for the TCP client/server transactions on your network. The v1.0.1 update release,which addresses a known installation bug, is now available from: ftp://service:quantum@ftp.wildpackets.com/root/service/webstats/ The PASSWORD to extract is "heartweb". Registered owners can use their current serial number to launch the update. WebStats requires IE 5.0 or later. Maintenance owners receive a 10% discount from the $595.00 USD SRP. WEBSTATS VS. WATCHPOINT In discussing WebStats and WatchPoint with customers, questions often arise about the differences between the two products. To address these questions, we have created a comparative matrix of the information delivered by each tool.If you'd like a copy of this information, please send a request to sales@wildpackets.com. WEBSTATS/WATCHPOINT GLOSSARY WildPackets has created a comprehensive glossary of terms for WebStats and WatchPoint. This glossary is available for downloading through the WebStats or WatchPoint Product Pages under Resources. =========================================== SECTION 4. COMPLEMENTARY TOOLS =========================================== NETSENSE v4.05 NetSense version 4.05 is now shipping. Registered NetSense for EPW/TPW owners can download from: ftp://netsense:briones@ftp.wildpackets.com/root/netsense/. Your existing license key will launch the new release. Registered NetSEnse ProAnalyst owners can download from: ftp://service:quantum@ftp.wildpackets.com/root/service/enhancement-products A complete list of product feature additions and fixes is included in the Readme that accompanies the update. If you are not a NetSense Maintenance owner but are interested in becoming one, you can purchase maintenance for one or two years and receive product upgrades and updates as one of your maintenance benefits. NetSense 12-month Extended Maintenance = $125.00 NetSense 24-month Extended Maintenance = $200.00 To order NetSense maintenance, please contact marjorie@wildpackets.com. For those of you new to the product, NetSense analyzes all communications included in an EtherPeek or TokenPeek packet trace, and provides: * ProblemFinder Expert Help System * Rules-based Client/Server Transaction Analysis * Error Packet Analysis * Ethernet Fragment Analysis * Protocol Utilization Maps, Charts and Graphs * Ethernet and Token Ring Problem Analysis * Global Statistics * Top 10 Lists * Network Latency Measurements * Application Throughput Analysis * Visual Packet Displays * A "What If" Feature that allows you to predict application load/response times under varying conditions (different LAN/WAN bandwidth, more). NetSense product information, demonstration software, FAQ, and a .PDF version of the NetSense Guide are available from http://www.wildpackets.com/netsense/. PROCONVERT v2.31 ProConvert v. 2.31 is now shipping. Registered ProConvert for EtherPeek/TokenPeek owners can request this version and password to extract the executable by sending email to sales@wildpackets.com. ProConvert - the generic edition - is also available for downloading. For those of you who own the product that is not specifically geared for EtherPeek/TokenPeek, please download the new version from: ftp://service:quantum@ftp.wildpackets.com/root/service/enhancement-products/ and apply your existing license key to launch the update. For those of you new to the product, ProConvert takes packet traces from a variety of packet analyzers and converts them to/from various file formats, allowing you to view packets captured on a different analyzer with EtherPeek, TokenPeek, NetSense or a variety of other LAN analyzers. FOR A COMPLETE LIST OF THE PACKET FORMATS THAT PROCONVERT IS ABLE TO CONVERT TO/FROM, PLEASE VISIT OUR KNOWLEDGE BASE AT http://www.wildpackets.com/support/knowledge_base/proconvert 10 COOL THINGS YOU CAN DO WITH NETDOPPLER NetDoppler is a powerful, Windows-based utility that performs route discovery, latency tests, and throughput tests to remote hosts. NetDoppler builds a tree of IP nodes representing the packet path and is ready to perform serious testing and baselining from the moment you install it. There's no need for specialized software such as SNMP or remote monitoring agents! To learn more about this unique tool and its capabilities, please visit http://www.wildpackets.com and check out the "10 Cool Things you can do with NetDoppler" link from our home page. PROTECT YOUR PACKET TRACES WITH PACKETSCRUBBER(TM) PacketScrubber is a new utility that removes sensitive or confidential data from frames within your protocol analyzer's saved trace files. Selected data is changed to "null data" (all zeros) allowing you to send your trace files outside of your organization for analysis or troubleshooting purposes. To order, or for more information, please visit the PacketScrubber product pages at http://www.wildpackets.com. =========================================== SECTION 5: WILDPACKETS ACADEMY =========================================== INTRODUCING WILDPACKETS ACADEMY! WildPackets has incorporated its courses and other professional services offerings in a new academic venue. WildPackets Academy meets the professional development and protocol analysis training requirements of corporate, educational, government, and private network managers and support staff. Our courseware is designed by industry-trained professionals with over 35 years collective experience in protocol and network analysis instruction, practical field experience, and consulting. All course offerings are available in public venues and as on-site programs that can be tailored to meet specific customer requirements. WildPackets Academy Encompasses: * Wireless and Ethernet Network Analysis Public and On-Site Training * Network Analysis Expert (NAX) Certification * Technology, Engineering, Network (T.E.N.) Video Workshop * On-site and Custom Courseware Delivery Please visit www.wildpacketsacademy.com for more information. NAX CERTIFICATION WildPackets Academy recognizes the need to demonstrate mastery of the techniques and technologies that underlie effective application of protocol analysis tools. For this reason, we have developed a Network Analysis Expert (NAX) certification program as a confirmation by the network analysis experts at WildPackets Academy that an individual is fully qualified to perform network protocol analysis. Watch for details and the rollout of the program soon! NEW COURSE OFFERINGS FOR 2001 Two new classes are being readied for delivery in Q2: WP-105 "AppleShare IP and Mac OS/X Protocol Analysis Methods" WP-106 "802.11 Wireless Network Protocol Analysis" Please watch our website and this mail for scheduled dates and locations. 2001 PUBLIC TRAINING CLASS CALENDAR* San Diego, CA WP-100, Mar. 5-6 San Diego, CA WP-101, Mar. 7-9 San Diego, CA WP-103, Mar. 12-13 San Diego, CA WP-104, Mar. 14-16 Philadelphia, PA WP-101, Mar. 19-21 Philadelphia, PA WP-103, Mar. 22-23 San Jose, CA WP-101, Apr. 16-18 (Apple ED Class) San Jose, CA WP-103, Apr. 19-20 (Apple ED Class) San Francisco, CA WP-100, Apr. 16-17 San Francisco, CA WP-101, Apr. 18-20 San Francisco, CA WP-103, Apr. 23-24 San Francisco, CA WP-104, Apr. 25-27 Alberta, Canada WP-100, Apr. 23-24 (Apple ED Class) Alberta, Canada WP-101, Apr. 25-27 (Apple ED Class) Boston, MA WP-100, May 14-15 Boston, MA WP-101, May 16-18 Boston, MA WP-103, May 21-22 Boston, MA WP-104, May 23-25 Walnut Creek, CA WP-100, Sept. 10-11 Walnut Creek, CA WP-101, Sept. 12-14 Walnut Creek, CA WP-103, Sept. 17-18 Walnut Creek, CA WP-104, Sept. 19-21 Los Angeles, CA WP-100, Oct. 15-16 Los Angeles, CA WP-101, Oct. 17-19 Los Angeles, CA WP-103, Oct. 22-23 Los Angeles, CA WP-104, Oct. 24-26 Raleigh, NC WP-100, Nov. 5-6 Raleigh, NC WP-101, Nov. 7-9 Raleigh, NC WP-103, Nov. 12-13 Raleigh, NC WP-104, Nov. 14-16 *************************************************************** *NOTE: New WP-105 "AppleShare IP and Mac OS/X Protocol Analysis Methods" and WP-106 "802.11 Wireless Network Protocol Analysis" courses are not included on the schedule above. Watch for dates and locations on this list and our website soon. ************************************************************** **MAINTENANCE OWNERS RECEIVE A 10% TRAINING DISCOUNT** ************************************************************** TAKE OUR TRAINING SELF-ASSESSMENT QUIZ To help determine which WildPackets training class suits your level of experience, we've put together a Self Assessment Quiz which consists of 23 questions broken into 4 sections (one for each class level) that can be downloaded or taken on-line. Please visit to take the quiz, and then let Stephanie Temples (stephanie@wildpackets.com), help you through the registration process for the class (or classes) that will work for you! T.E.N. VIDEO WORKSHOP SERIES WildPackets offers a comprehensive, self-paced, video-based training program geared specifically for the IT Professional. The T.E.N. (Technology, Engineering, Networking) Program has been developed with the intent of providing an in-depth, self-paced training series for those: * new to packet and network analysis needing to understand basic networking and protocol fundamentals before attending a WP Public or on-site class. * wishing to reinforce the education gained from a WP Public or on-site training. * looking for a specific path to understanding foundations of Ethernet and packet analysis technology so as to enhance their troubleshooting and network engineering expertise in a self- paced format. WHO WOULD BENEFIT FROM THIS VIDEO WORKSHOP PROGRAM? * Any Network or IT Professional who uses, or needs to understand, network and protocol analysis in order to do their job. * Education, training and certification entitlements are becoming key factors in attracting and retaining IT talent. This comprehensive program gives a Training, Human Resource or IT Manager the means of providing a variety of convenient and effective methods for delivering in-depth instruction in a cost- and time-effective manner to their IT staff. For a complete outline of the video series content, please visit http://www.wildpackets.com/training/ =========================================== SECTION 6: EVENTS, BON MOTS & E-BITS =========================================== NETWORK TROUBLESHOOTING AND ANALYSIS BOOK NETS RAVES ON AMAZON.COM Scott Haugdahl, WildPackets', VP of Analysis Technology, has written a definitive book on network troubleshooting and protocol analysis. Stellar reviews appearing on the Yahoo site state... "Scott's book is absolutely first-rate, written in a clear, friendly style that keeps the reader's attention. Backing up the technical content, the book offers plenty of history and answers to the "why?" questions asked when learning network protocols." "The logically arranged material makes Scott's book a powerful learning tool." "I've read numerous texts on Analysis and Troubleshooting Networks and this was the best." "I just finished a course by the Author..... He really knows his stuff! The book is a must have for any analyst!" To pick up your copy, or to read more raves, please follow the links from our home page at http://www.wildpackets.com. WIRELESS LAN CONFERENCE - BEVERLY HILLS - 3/15 & 16 WildPackets will be attending and demonstrating AiroPeek at the upcoming Wirelass LAN Conference event later this month. If you're in the neighborhood, please drop by and see us and let us wow you with our new WLAN analyzer! WIRELESS LAN ANALYSIS WHITE PAPER WildPackets has written a White Paper to address the increasing need for wireless LAN analysis. The paper is now available for downloading from http://www.wildpackets.com/support/ Please help yourself to a copy! FREE IPCALC, IPCALC+ If you'd like a free copy of IP Calc for Windows and IP Calc+ for Palm OS, please visit our site registration pages at http://www.wildpackets.com. A link to these pages is available from the home page. The IP Calculators feature complete information about IP addressing including dotted decimal, binary, and hexadecimal representation, comprehensive subnetting information, and more. We've also included functionality for computing bit reversal and binary to decimal to hexidecimal conversion. YOUR MONTHLY MAINTENANCE EMAIL ON THE WEB Please visit http://www.wildpackets.com to login and get the latest edition of your monthly maintenance email. Enter "service: for the userid and "quantum" for this month's password, and this month's maintenance email contents will be available to you. =========================================== SECTION 7. INTERNATIONAL NEWS =========================================== WEB CONFERENCE - COMING IN APRIL WildPackets International Business Development Team will be holding a web conference training and informational event for all of our International Channel Partners in early April. Watch for an email with details and a propsed agenda soon! MARKET DEVELOPMENT FUND PROGRAM Effective as of January 1, 2001, WildPackets, Inc. now provides market development funds allocation through our Market Development Fund Program. We are now able to provide our valued International Distribution Partners with a complete and comprehensive program to assist them in effectively promoting, marketing and advertising WildPackets' products and services in their respective markets. The WildPackets' Market Development Fund Program is a cooperative marketing program intended to support businesses that sell WildPackets products by promoting name and product recognition of the WildPackets product line in conjunction with the name and reputation of the distribution partner. The program document has been sent to each of our partners. If you have question or issues concerning the program, please contact Tania Traboulsi (tania@wildpackets.com). =========================================== SECTION 8. TECHNICAL SUPPORT =========================================== TECHNICAL SUPPORT Q&A Q. Can Etherpeek decode VOIP packets, pecifically H.225.0 and H.245 packets? A. Yes, we decode H.225, but we currently do not decode H.245. The following information (and more) about the protocols that EtherPeek decodes is on our website at: http://www.wildpackets.com/support/knowledge_base/etherpeek_win#1 ITU (International Telecommunications Union): H.225 - Call signaling and media stream packetization (RAS) H.261 - Video Codec H.323 - Packet-based multimedia communications (VoIP) H.850 - Usage of cause and location Q.931 - ISDN user-network interface layer 3 for Basic Call Control Q. Etherpeek used to work fine, but now it hangs and my laptop freezes and has to be powered down. This happens after an intermittent amount of time running EtherPeek, but always happens (from 5min to 5 hours). When I first try to run EtherPeek now, it takes a very long time to launch. A message appears, but it goes by too fast to read. There is a task that is running called PEEK. If that task is killed, you have to start EtherPeek again to get it to run. Is there a fix for this problem? A. I believe we have a fix. If the fix below works, we would like you to ftp us the offending files. This is a known issue with EtherPeek and we need your files to trace the bug. Please help us track down the root of the problem. FIX #1 The problem you're experiencing may be due to a large 'peek.log' or 'names.nam' file. Please try the following: Exit EtherPeek if it's running. Search for the file 'peek.log' on your hard drive. Rename the peek.log -> peek.gmn Launch EtherPeek. It should now launch and run properly. If this resolved your problem, your problem was due to a large log file. You can prevent your log file from becoming too large in the future by going to Tools/Plug-ins and turning off WebURL Notify by clearing the check mark from the Notify box. FIX #2 If that did not resolve the problem, try renaming the 'names.nam' file. Exit EtherPeek if it's running. Search for the file 'names.nam' on your hard drive. Rename the names.nam -> names.gmn Launch EtherPeek. It should now launch and run properly. If this resolved your problem, the problem was due to a large name table file. You can prevent the name table from becoming too large in the future by going to Tools/Name Resolver Options and clearing the check mark from the Enable Passive Resolution box. TECHSUPPORT REPORT FORM AT WWW.WILDPACKETS.COM When you need to address a technical support issue with one of our tech support staff and are not in an emergency situation, please use the new Tech Support Reporting Form available at http://www.wildpackets.com/support/. You can also use this form to report product anomalies or request product enhancements. NET TROUBLESHOOTING ON-LINE FORUM Have a network problem you can't solve? Seen a packet you can't identify? Is your printer, router or server doing odd things to your network? Do you need somewhere to turn for some informed, expert advice? Then join the WildPackets' net-troubleshooting e-mail list and post your question to an audience of over 1,000 of your networking professional peers. To SUBSCRIBE TO NET-TROUBLESHOOTING@WILDPACKETS.COM, send an email to net-troubleshooting-on@lists.wildpackets.com. ----- To unsubscribe, please send a message to EPW_Maint-off@lists.wildpackets.com.