Received: from PACIFIC-CARRIER-ANNEX.MIT.EDU by po7.MIT.EDU (5.61/4.7) id AA25368; Fri, 1 Dec 95 10:44:55 EST Received: from MIT.MIT.EDU by MIT.EDU with SMTP id AA21650; Fri, 1 Dec 95 10:42:01 EST Received: from NEGRIL.MIT.EDU by MIT.MIT.EDU (5.61/4.7) id AA06306; Fri, 1 Dec 95 10:42:59 EST X-Sender: tjm@po5.mit.edu Message-Id: Mime-Version: 1.0 Content-Type: text/plain; charset="us-ascii" Date: Fri, 1 Dec 1995 10:43:02 -0400 To: it-list@MIT.EDU, infosys@MIT.EDU, dospartners@MIT.EDU, macpartners@MIT.EDU From: tjm@MIT.EDU (Tim McGovern) Subject: I/T Support Process Seeks Consultants The MIT I/T Support Process seeks two new consultants as described below. This announcement may be forwarded to friends and colleagues who might be interested. To apply, please submit two copies of your resume and cover letter, stating the Job Number of the position for which you are applying as well as your salary requirements, to: Mr. James H. McCarthy, Personnel Officer Massachusetts Institute of Technology, Room E19-238 77 Massachusetts Avenue, Cambridge, MA 02139. Or submit both to Internet address All salaries commensurate with education and experience, within higher education norms. MIT is an affirmative action, equal opportunity employer and provides a smoke-free workplace. CONSULTANT III- HELP TEAM AND DEPARTMENTAL COMPUTING (JOB #95-0879A) Provide highly technical consulting, troubleshooting, needs analysis, software and hardware evaluation, training, and documentation on information technology to MIT clients. May serve as a project leader for assigned projects; manage and direct needs analysis; design and develop specific solutions and specifications; and troubleshoot on complex computing issues and problems. The Consultant will play a leadership role on teams that provide technical support to users of MIT's complex network-based computing environment. Initially, 2/3 effort will be on Help Team and 1/3 effort on departmental computing. Tasks include diagnosing and resolving technical problems; conducting requirements analyses; recommending hardware and software solutions; configuring hardware and software; testing and evaluating new hardware and software products; managing complex projects; and presenting seminars and writing documentation. Duties may also include maintenance of hardware, software, databases, technical references, and tools. REQUIREMENTS: Bachelor's degree in Computer Science or related field, or equivalent combination of education and experience. Five years direct experience with variety of microcomputer and workstation platforms, especially Windows. Experience with network hardware and software and familiarity with networking protocols such as TCP/IP necessary. Experience with Novell NetWare desirable. Experience in an I/T help desk environment highly desirable. Should have strong service orientation with excellent oral, written, organizational, and interpersonal skills, as well as project management experience. CONSULTANT II- DESKTOP WORKSTATION SUPPORT SPECIALIST (JOB #95-0880A) Provide consulting, troubleshooting, needs analysis, software and hardware evaluation, training, and documentation on information technology to MIT clients. This Desktop Workstation Support Specialist will be responsible for documenting, tracking, and resolving any reported desktop workstation problems. Resolution may require assessing symptoms on the problem desktop workstation and/or demonstrating use of the equipment and software. Clients are the MIT reengineering staff and consultants. Responsibilities include: desktop workstation hardware and operating systems (Macintosh and IBM); desktop workstation connectivity (Ethernet, telephone); desktop workstation facilities (printers, file servers); application software (acquisition, integration, support, maintenance, deployment, and version control); conformation of software to MIT infrastructure and cross-platform requirements; and equipment preparation for demonstrations and travel. REQUIREMENTS: Bachelor's degree in a technical field, or equivalent combination of education and experience. One to 3 years direct or 2-5 years related experience. Strong communication skills and ability to work with multiple teams. Hands-on experience with problem assessment, prioritization, troubleshooting, and resolution. Technical experience with networks and with Macintosh, Windows, and UNIX.