5i' PART V SUPPLEMENTS TO THE SERIES E RECOMMENDATIONS RELATING TO THE OPERATION OF THE INTERNATIONAL SERVICE MONTAGE: PAGE 306 = PAGE BLANCHE Supplement No. 1 LIST OF POSSIBLE SUPPLEMENTARY TELEPHONE SERVICES WHICH MAY BE OFFERED TO SUBSCRIBERS The descriptions given here are considered provisional and require further study. Numbers in parentheses following the designation of most ser- vices refer to the CEPT handbook [1] where detailed operational requirements are given. 1 Supplementary services which might have implications for the international service SS 1.1 to 1.11 refer to services which might be standardized and which do not require technical studies. 1.1 absent subscriber service (4.1) F: service des abonnes absents S: servicio de abonado ausente 1) Definition The possibility for a subscriber who cannot answer his calls, because he is absent, to divert these calls to: - a manual answering service , - another subscriber's number or - an announcement 2) Description A subscriber who knows he will be absent from his tele- phone can instruct the exchange to divert his incoming calls to: - a manual answering service, - another subscriber's number or - an announcement giving appropriate information. Some forms of the service are available to subscribers without a preliminary agreement with the Administration, but other forms require such an agreement. An indication that the service is in operation should be given to the diverting subscriber. Outgoing calls are available normally. 3) Remarks CCITT should undertake studies on: - indications given to calling and called sub- scriber; - additional charges if any when diverting the call to a distant number. 4) Market data Generally considered of medium interest. Terminating equip- ment providing diversion to announcements in widespread use in some countries. 5) General operational requirements If diverting a call lengthens the post-dialling delay experienced by a caller, it may be necessary to advise the caller that his call is being diverted. If diverting a call would result in the caller having to pay additional charges, a warning should be given to the caller before the call is diverted. To minimize complaints from called subscribers and callers for wrongly programmed call transfers, some check should be pro- vided. Difficulties may arise if a subscriber receiving diverted calls diverts them again to yet another number. Some subscribers may, instead of using an absent subscriber service, use answering machines on their own premises. Some Administrations may also decide to provide such facilities at the exchange. The degree of sophistication provided may vary consider- ably. Some may only give a fixed announcement common to all custo- mers using the service, others may allow messages to be recorded. Which type is used and to what extent may vary from one country to another according to the technological or social situation. A large majority of customers will accept a reply by a recorded announcement as a satisfactory alternative to an operator. Certain categories of subscribers (e.g. doctors) have spe- cial requirements and prefer a service especially adapted to their professional field. This may be a manual answering service provided by the Administration, or by a private agency or special arrange- ments for diversion to other numbers. Calls should only be diverted if the resulting standards of transmission are adequate. When the service is activated the special dial tone may be given to the controlling subscriber. 6) Charging principles 1.2 do not disturb service (5.1) F: service "ne pas deranger" S: servicio "no molestar" 1) Definition The possibility for a subscriber, who does not wish to answer his telephone during a period of time, to divert incoming calls. 2) Description Do not disturb services are used by subscribers that do not wish to be disturbed by incoming calls for a certain period of time. They can request that incoming calls are diverted to an operator, an answering machine in the exchange, or another tele- phone number. The diversion can be switched on and off by an operator (manual) or by the subscriber himself (automatic). 3) Remarks 4) Market data A little market information is available but it is con- sidered to be of medium interest only. Nevertheless this is a ser- vice which should be available to customers. 5) General operational requirements It is in the interest of the Administration if calling sub- scribers can leave messages and be informed: - of the reason for call diversion - when the number can be reached again - where more information can be obtained. In this way incoming calls are answered and can be charged and ineffective new attempts are avoided. Automatic deactivation is desirable because no indication is given to the called subscriber when incoming calls arrive. Administrations should provide an attractive form of do not disturb service in order to avoid undesirable subscriber forms of the service. The time during which a do not disturb service can be activated should be limited. The automatic forms of the service are preferred. Outgoing calls should normally be possible. When the service is activated a special dial tone may be given for outgoing calls reminding the service holder of the spe- cial condition of his line. If during a period when the facility is in operation, the renter requires to know whether a message has been left, a special code may be allocated for this purpose, or a password agreed with the exchange may be used. 6) Charging principles Charging principles should be in accordance with Recommendation E.232. 1.3 diversion if number busy service (6.3) F: service de transfert d'appel en cas de numero occupe S: servicio de transferencia de llamadas en caso de linea ocupada (transferencia por ocupacion) 1) Definition The possibility for a subscriber who cannot receive calls, because his number is busy, to have these calls diverted. 2) Description A subscriber who does not wish incoming calls to his number to be unsuccessful because he is busy speaking, can instruct the exchange to immediately divert his incoming calls to either a manual answering service, or another subscriber's number. Some forms of service are available to subscribers without prearrangement with the Administration but other forms require prearrangement. The other subscriber's number may be one number, one number of a predetermined group or the first available number in a sequence. 3) Remarks CCITT should undertake studies on: - indication given to calling and called sub- scriber; - additional charges, if any, when diversion is to a distant subscriber number. 4) Market data 5) General operational requirements As services permit the completion of calls which would oth- erwise have met busy conditions, increased revenue and a better use of the available equipment may result. Services may be of value for a subscriber whose line or lines are occasionally overloaded. In conventional switching systems it is not possible to change the routing of a call in the switching network itself. It is therefore necessary in those circumstances to divert it from the diverting number. If limitations of transmission or charging jus- tify it, it may be necessary to refuse a diversion request to a nominated number too far from the diverting exchange, and possibly divert the call to the operator, or a recorded announcement. While a service is activated under subscriber's control it may be desirable to return a warning indication to the diverting termination. The number to which the incoming call is diverted need not belong to the controlling subscriber. It may be necessary to advise the caller that his call is being diverted if the post-dialling delay is lengthened by diver- sion. From the Administration's point of view use of a service should not be allowed to perpetuate the unsatisfactory situation where a subscriber has basically an inadequate incoming traffic capacity. An appropriate indication should be returned to the caller if diversion causes call charges greater than those that would have applied if the call had been connected normally to the diverting number. 6) Charging principles .bp 1.4 customer dialled operator assisted call F: communication etablie par l'abonne et assistee par une operatrice S: asistencia de operadora en comunicaciones esta- blecidas por el abonado 1) Definition With prior indication from a subscriber, an operator may be associated with an automatically dialled call at the appropriate stage to determine if the wanted person is available. The subscriber gives this indication as part of his call set-up procedure Implementation requires special equipment in the long-distance switching equipment and associated operator posi- tions. 2) Description 3) Remarks 4) Market data Of low interest to customers. However, some Administra- tions are introducing this service to increase operator produc- tivity. 5) General operational requirements 6) Charging principles 1.5 freephone service (7.5) F: service "libre-appel" S: servicio de cobro revertido automatico 1) Definition A subscriber can be allocated a special (freephone) number and the charge for all calls to this number are paid by him instead of by the callers. 2) Description Subscribers who wish to pay for calls made to them can rent a special freephone number. Calls made to this freephone number are routed either to the subscriber's existing telephone number or on to access lines specifically provided for the purpose of receiving freephone calls. 3) Remarks A freephone service can be provided across international boundaries. CCITT recommendations regarding billing and accounting arrangements may be required. Where an international freephone service is provided i.e. where callers in one country can, by dialling a freephone number in that country, gain access to a destination address (ser- vice provider) in another country, international requirements dic- tate that the called number must return an answer signal over the international network to the freephone network of the originating country. Many networks are protected by a "time-out" where calls are cleared if the answer signal is not received within a pre-determined time. Depending on the arrangements by which free- phone service is provided the "time-out" condition may need to be removed from the part of the network between the caller and the equipment offering the basic freephone facility in his country. Basic freephone facilities can be provided by a freephone exchange or network of exchanges to provide freephone number translation and call routing, absorption of answer billing/accounting information and network management statistics. These facilities may be pro- vided as an integral part of modern digital networks. Freephone subscribers may place particular value on numbers which are easy to remember. However, this may entail the allocation of hypothetical numbers and the provision of translation facilities which may only prove economic when sited at nodal cen- tres 4) Market data Already exists in some countries and is becoming increas- ingly popular. 5) General operational requirements The freephone number format should be consistent with the national number format of the country. The freephone code should be standard for the whole of the country (e.g. 800 in USA) and where possible the same code should be used to provide national and international freephone service. Network management arrangements should pay particular attention to the need to prevent congestion in the network, partic- ularly in relation to applications involving response to television quiz games or advertising campaigns, etc. Subscribers should be required to rent adequate access lines to meet demand and minimize ineffective attempts. The free- phone service is liable to misuse and subscribers should be warned of this liability and expect to bear any resulting call charges. Regards should be made to the limitation of payphones in the vari- ous systems. 6) Charging principles 6.1) National charging arrangements will depend on the limitations of the arrangements used to provide the freephone facilities. A single freephone centre may for example use path of entry to determine the area from which the call originated and charge accordingly. A freephone network may determine charging on the basis of distance between the node at which the freephone call enters the network and the node in which the freephone service is connected. There are other alternatives. 6.2) International charging arrangements require a method of billing a service provider in another country and may also require special accounting arrangements. There are 3 basic methods: a) The originating Administration provides the des- tination Administration with the billing information relating to freephone calls to service providers in the destination country. The destination Administration would then bill the service provider for call charges and account the calls as if they were originated in the destination country, (a procedure similar to the billing and accounting of collect calls). A special accounting rate might be required to reimburse the country of origin for the cost of providing the free- phone facility. b) The originating Administration would require the service provider in the destination country to provide a legal representative in the country of origin to which the bill for call charges could be sent. The calls would be accounted as ordinary outgoing international direct dialling (IDD) calls. c) The originating Administration would send the bill directly to the service provider's address in the destination country. The calls will be accounted as ordinary IDD calls. 1.6 wide area telephone service (7.6) F: service telephonique a l'interieur d'une zone determinee S: servicio telefonico concertado en grandes zonas 1) Definition For a flat rate charge, a subscriber may make an unlimited number of calls within a prescribed area from a particular tele- phone termination without the registration of call charges. 2) Description 3) Remarks 4) Market data Already exists and very popular in some countries. Appears to be of interest also in other countries. 5) General operational requirements 6) Charging principles .bp 1.7 automatic transferred debiting of charges (7.4) F: service de transfert automatique d'imputation de taxes S: servicio de transferencia automatica de las tasas impu- tadas 1) Definition The automatic debiting to a subscriber's account of charges for calls made from any telephone by persons nominated by that subscriber and identified by the use of a secret code This is similar to the existing credit card service but does not involve an operator. It must be provided for throughout a network. 2) Description 3) Remarks For international use there would have to be a study of changes to operating and accounting procedures for manual credit card service 4) Market data 5) General operational requirements 6) Charging principles 1.8 radio paging (10.3) F: service radioelectrique d'appel unidirectionnel S: servicio movil de aviso a personas (servicio de radiobusqueda) 1) Definition The service provides the subscriber with the facility, by means of portable equipment used in a given area, to receive an alert by radio initiated by any telephone in a public network. The alert can be accompanied by a spoken message or visual coded display either entered by the caller or generated within the network. 2) Description The mobile receiving equipment of a pocket sized nature has a unique identity enabling it to be selectively called using a common radio channel. An alert is initiated by a telephone on a public network using a direct dialling number, with or without the requirement to pass additional code digits on completion of the call through the public network. Alerts can be made to one or more receivers using a single number and restricted to predetermined geographical zones in agreement with the renter. Additional alerts with distinctive tones can be incor- porated in a single receiver but individually activated by separate calling numbers. 3) Remarks Under study in Study Group II CCIR standardized in 1982 a uni-directional signalling sys- tem radio-paging code No. 1 to use on the radio channels for alert- ing receivers and providing text messages. CCITT should undertake studies on international access to national radio-paging services with particular attention to the indication given to the caller. 4) Market data Already exists in some countries and is becoming increas- ingly popular. 5) General operational requirements The service should provide access to a radiopager using a normal telephone number and advise the caller that the pager is being automatically called. In the case of a manual service the caller should be advised that the pager will be called and the appropriate voice message or coded display transmitted. 6) Charging principles When used internationally the caller should be charged in accordance with international direct dialling (IDD) service and standard called subscriber answered conditions returned. The sub- scriber may be charged for having the service. This special charge may be fixed nationally. 1.9 direct dialling-in (12.1) F: selection directe d'un poste supplementaire S: marcacion directa de extensiones 1) Definition Calls can be dialled from a telephone line connected to the public network directly to extensions in a PABX 2) Description Direct Dialling-In (DDI) can be realized when the last digits in the directory number of a PABX correspond to the number series of the extensions within the PABX. These last digits are sent from the exchange to the PABX, which automatically establishes a connection to the extension without assistance of the PABX operator. 3) Remarks The dialled number must not exceed the number of digits of international numbers (Recommendation E.163). 4) Market data Already exists in many countries. 5) General operational requirements A call to a number in the DDI numbering range shall be routed to the appropriate extension at the PABX Trunk offering may be required via the DDI route from an operator of the public telephone network to a busy extension line, irrespective of whether the extension line is busy with a call in the PABX or with an external call to or from the public telephone network. The call from the operator of the public telephone network is then to be routed to an appropriate PABX operator or extension. If a call is made by sending incomplete address informa- tion, the connection will be released by time supervision within the public exchange. A corresponding time supervision within the PABX may also be convenient. Calls to numbers outside a DDI numbering plan within the public exchange and calls to unassigned numbers within an exchange DDI numbering range may immediately be re-routed according to nor- mal public exchange interception rules. Failures in the PABX causing inability to receive incoming calls should be signalled from the PABX to the public exchange by suitable means. The public exchange should return to callers the same indication as given on a call to a faulty subscribers line. 6) Charging principles Note - Numbers 1.10 to 1.20 (below) refer to services which might be standardized but require further studies in CCITT Study Groups before being handled in Study Group II. 1.10 incoming call barring (3.2) F: service de limitation des appels d'arrivee S: servicio de prohibicion de llamadas entrantes 1) Definition The ability of the Administration or the subscriber to prevent all or certain incoming calls to a telephone line. No variants identified so far. 2) Description 3) Remarks This service can cause multiple repeat attempts and/or unnecessary use of operator services. CCITT should undertake studies on: - indications given to the calling subscriber; - interworking between this service and the absent subscriber service and do not disturb service; - interexchange signalling if only calls from cer- tain numbers should be barred. 4) Market data 5) General operational requirements 6) Charging principles 1.11 registration of incoming calls (4.2) F: service d'enregistrement de communications d'arrivee S: servicio de registro de llamadas entrantes 1) Definition The registration of details of all incoming calls to a par- ticular telephone line (e.g. caller's number, time ringing com- mences, time of answer or time of abandonment, time of release, but excluding the recording of speech). 2) Description 3) Remarks CCITT should undertake studies on interexchange signalling allowing sending of different kinds of information. 4) Market data 5) General operational requirements Subject to national law and regulations concerning secrecy in telecommunications the service could be provided when required by connection of a device in the exchange to the subscriber's line or by program instruction. This service could be useful to subscribers (e.g. emer- gency services ) who may require detailed information of incoming calls. Provision of the service could possibly act as a deterrent to malicious or nuisance callers 6) Charging principles 1.12 completion of calls to busy subscribers service (6.1) F: service d'aboutissement d'appels adresses a des abonnes occupes S: servicio de complecion de llamadas a abonado ocupado 1) Definition The possibility for a subscriber who reaches a busy number to have the call completed when the line becomes free without gen- erating a second call or waiting on the line. 2) Description The subscriber who has found the called party busy can activate the service during or after the call and wait for estab- lishment of the connection. When the service is activated, the line of the called party is tested. When this line becomes free the calling party is rung and when he answers the called party is rung. The time during which the line of the called party is tested is limited. If the calling party is found busy the service is deactivated. The service may be manual, semiautomatic or automatic. 3) Remarks Applications in PBXs and local public exchanges are suit- able but, for long-distance and international use, if the service is controlled only from the originating exchange, it may cause dif- ficulties, such as: - long holding times; - multiple automatic reattempts. CCITT should undertake studies on interexchange signalling to overcome the disadvantages mentioned. 4) Market data 5) General operational requirements According to the manner of realization of the services, consideration should be given to: - the length of the time during which the system attempts to set up a call, - the frequency of the attempts to complete a call in order to avoid congesting the network unnecessarily, - the recall sequence to ensure that the calling subscriber has answered the recall before the called subscriber is rung. Special measures may be necessary to ensure that the opera- tion of the service does not interfere with normal outgoing and incoming service on both lines. Special consideration should be given to the requirements when one or both subscribers are involved in diversion arrange- ments. Special consideration should be given to the provision of the services to special categories of subscriber lines, e.g. payphones, PBX lines with DDI, etc. It appears more convenient to adopt a realization of the service based on a continuous check of the called subscriber's state in order to set up the connection as soon as possible (called party free). This realization is only feasible for subscribers belonging to the same exchange or different exchanges of an SPC type and connected by advanced signalling systems. This condition is not, at present, the general case. Though provision of the service is likely to be advanta- geous both from the Administration and the subscriber's point of view, the numerous operational and technical problems associated with the automatic services will make them very difficult to pro- vide in the near future. When the service is activated the line of the called party is continuously tested. When this line becomes free the calling party is rung and when he answers the called party is rung. It may be necessary to advise the calling party which call completion is being offered (if, for example, the service has been activated on more than one call). The number of call completions activated at the same time to the line of a called busy party may be limited, e.g. to one. 6) Charging principles 1.13 automatic transferred charge call (7.9) F: service d'appel avec transfert automatique de taxe S: servicio de transferencia automatica de la tasa de la comunicacion 1) Definition With prior indication and mutual agreement between the two parties, the automatic debiting to a called subscriber's account of relevant charges for a call made to his telephone number. No variants have been identified so far. 2) Description 3) Remarks CCITT should undertake studies on: - how the service is established; - agreement procedures between the calling and the called party (additional interexchange signalling may be required). 4) Market data 5) General operational requirements 6) Charging principles 1.14 remote call forwarding (7.11) F: service de reacheminement des appels S: servicio de teletransferencia de llamadas 1) Definition The possibility for a subscriber to obtain a telephone number in another area and have all calls to that number automati- cally forwarded at his cost to a telephone number in his premises. 2) Description A subscriber who wants to receive calls at his premises at low cost for callers in a certain (distant) area can be allocated a telephone number in that area. All calls received by the allocated number are automatically forwarded through the public switched network to a telephone number at the subscriber's prem- ises. The allocated number can be a telephone number in another country and the service will only be available on pre-arrangement with the Administration concerned. 3) Remarks 4) Market data 5) General operational requirements The provision of the service requires an arrangement between the subscriber and the Administration concerned. Forwarded calls are treated as normal incoming calls. The calling subscriber may be informed by a recorded announcement that his call will be forwarded without extra cost. In the case of international use, any promotional activi- ties aimed at customers abroad should be coordinated among Adminis- trations concerned to avoid problems. Fowarding should be possible to any telephone number except payphones subject to compatibility limitation. Due regard must be given to transmission limitations. It may not be suitable for data transmission. Sufficient remote call forwarding (RCF) features and facil- ities are necessary so as not to interfere with or impair any services offered by the telephone company. Call forwarding should not be offered again at the terminating telephone. The allocated telephone number may appear in its local directory listing associated with the name and address of the ter- minating location. 6) Charging principles The caller is charged for the call to the allocated number only; the charge related to the forwarded part of the call is applied to the subscriber having the service. - As the service is only available on pre-arrangement with the Administration, a service provision charge and a recurring rental charge may be applied. - The charge may be related to the number of lines provided with the service. 1.15 three party services (11.1) F: service comportant un troisieme correspondant S: servicio tripartito 1) Definition The possibility for a busy subscriber to hold the existing call and make a call to a third party. The following arrangements may then be possible: the ability to switch between the two calls, the introduction of a common speech path between the three parties and the connection of the other two parties. 2) Description These services will permit a subscriber to place an exist- ing call into a suspended state and make a call to a third party. When the third party answers, the subscriber may then make use of the following options, as available, in any appropriate order: - switch from one call to the other as required, secrecy being provided between the two calls; - introduce a common (three-way) speech path; - connect the other two parties together. 3) Remarks CCITT should undertake study on: - transmission limitations; - charging and accounting when the other two par- ties enter into communication. 4) Market data Widely used in some countries by business subscribers. 5) General operational requirements With this service the subscriber may be involved in two simultaneous outgoing calls and it will be necessary to provide the ability to register charges accurately under these conditions. Difficulties may be experienced in recording charges for this service on a meter situated at the subscriber's premises. If the other parties to a three party service call also have this service available it is possible for subscribers to establish a complex chain of interconnections. It may be necessary to prevent or limit such interconnections. The hold-for-enquiry mode in its simple form would permit a busy subscriber to make an enquiry call, then release it and return to the original call. However, having the ability to retain both calls, and switch from one to the other as required, will increase considerably the usefulness of this service. Another feature which might prove useful would enable the user to retain the enquiry call but release the original call, i.e. to specify which of the two calls should be released. It is desirable that the subscribers should be able to revert from three way conversation to the normal "single call" state and subsequently use the three party service again. All three party services require the register recall feature. Hold for enquiry An enquiry call may be made to any subscriber's number, provided such a call is not inhibited by another service. If Subscriber A should clear whilst either the original call or the enquiry call is in the suspended call path state, cal- ling conditions shall be applied to Subscriber A's terminal. On answer the call shall proceed as if Subscriber A had released the other call and switched to the held call. If Subscriber A does not answer within a specified period the held subscriber shall be advised that Subscriber A has cleared. Three-way conversation When Subscriber A is connected by a speech path to Subscriber B or C, the other connection being held, it shall be possible for Subscriber A to establish a 3-way conversation and subsequently revert to the enquiry mode enquiry shall then be available. If Subscriber A should clear during a 3-way conversation, then the call paths shall be released. If Subscriber B or C should clear, the connection between A and the other subscriber should revert to that appropriate for a normal call. Transfer of an established call When the hold-for-enquiry option only is being employed, it shall be possible for Subscriber A to signal that the transfer of the held call to the subscriber to which he is connected by a call path is required. Following the procedure described, the elected subscriber only shall receive a recorded announcement informing him that he has been nominated to pay call charges for the transferred call and advising him on the signal to give if he agrees to pay call charges. If he does not agree he should clear. If he agrees, a call path shall be established between B and C, the charges for this call being debited to whichever of these is the elected subscriber, and Subscriber A shall be released. If a clear condition from the elected subscriber is detected the connections between A, B and C shall be released. 6) Charging principles The subscriber originating a call, whether an original or enquiry call, shall incur the normal charges for that call. Periods when a subscriber is in the suspended call path state shall be considered as chargeable time. It shall be possible to impose, in addition to normal call charges as described, a fixed fee debited to Subscriber A on selec- tion of any one of the three options available. The fee shall be determined by: i) the option selected; ii) any previous option selected. In addition to the call fixed fee charges, it should be possible to impose on Subscriber A a periodic charge while hold-for-enquiry or 3-party connection options are in use. It shall be possible to apply different periodic charges to each of these options. When a call is released, charging for that call shall cease. Following the call transfer, charges shall be levied against the paying subscriber at the rate applicable to a call set up normally between the 2 subscribers. 1.16 conference call services (11.2) F: service de communication conference S: servicio de comunicacion pluripartita (o de con- ferencia multiple) 1) Definition The service provides the possibility to connect a number of specified subscribers on the same telephone call. 2) Description These services enable a subscriber to establish connections simultaneously with more than one subscriber using a common speech path. The calls may be set up by an operator, or the information for setting up the call may be registered by the Administration, but leaving it to the subscriber either to activate the call or to control it completely. Where the services are fully subscriber con- trolled, the calls can be set up simultaneously or sequentially. Conference calls are normally of two types: - bidirectional calls in which each participant can listen and speak whenever he wishes to intervene in the conversa- tion; - unidirectional calls in which only one of the participants can speak, the other participants being able only to listen. However, a conference call may consist of a combination of both types of call defined above. 3) Remarks 4) Market data 5) General operational requirements There seems to be a need in future switching systems for an automatic service which does not require operator assistance in setting up conference calls. Any such automatic service should pro- vide security facilities to prevent unauthorized access. The number of participants may be limited for operation and/or transmission or other technical reasons. There may be a certain demand for connection and disconnec- tion of participants during a conference call in progress. The customer is used to certain conveniences offered by operator connected conference calls. Control procedures in automatic service should therefore be both clear and simple. 6) Charging principles (See Recommendations E.151 and D.110.) 1.17 calling number indication (14.3) F: service d'indication du numero du demandeur S: servicio de indicacion del numero del abonado que llama 1) Definition A service whereby the calling subscriber's number can be identified by means of a visual or verbal indication at the called terminal. No variants have been identified so far. 2) Description 3) Remarks The service could cause ineffective use of the network (repeat attempts or long holding times) should the called sub- scriber refuse to answer the call because he is informed of the calling subscriber's number. The service requires extended interexchange and local net- work signalling to enable transmission of the calling subscriber's number. 4) Market data 1.18 subscriber's alpha-numerical display (14.4) F: service d'affichage alphanumerique de renseigne- ments relatifs aux abonnes S: servicio de visualizacion alfanumerica en el aparato telefonico 1) Definition The visual display at a subscriber's telephone terminal of information sent to or received from the public telephone network. This display comprises outgoing and/or incoming information. No variants have been identified so far. 2) Description 3) Remarks Applications regarding outgoing information are suitable. Regarding incoming information, the same problem applies for this service as for the calling number indication service. There may also be a need to indicate the calling subscriber's name. 4) Market data .bp 1.19 private number ringing signal F: service de signal d'appel d'un numero particulier S: servicio de se~al de llamada individualizada 1) Definition Each member of a family is given different identification (ID) codes. If the calling party wants a particular member he dials the ID code related to that member. The called member can know he is wanted by a particular kind of ringing signal. 2) Description 3) Remarks Requires extended interexchange and possibly local network signalling. 4) Market data 1.20 voice mailbox service (VMS) F: service de boite aux lettres telephonique S: servicio de buzon telefonico 1) Definition (Under study.) 2) General Description Recent advances in technology have allowed the voice mail- box to evolve and market research has indicated a potential for this type of service. The renter of a mailbox (subscriber) is provided with a mailbox telephone number which he can publicize to customers, clients, business associates, friends, etc. Callers are answered by a personalized announcement which can either invite the caller to leave a message or impart informa- tion. As an optional feature of VMS, the mailbox may be pro- grammed to alert a radiopager each time a message is left in the mailbox or to call certain telephone numbers and deliver messages. The subscriber may retrieve his messages either from a push button phone by dialling the same number as callers and then enter- ing a security code and system command or, by dialling an alterna- tive number (known only to him) from a rotary dial phone. Retrieval from push button phones allows sophisticated con- trol of message playback and mailbox facilities, e.g. repeat mes- sage, retain message, switch pager on/off, switch recording service on/off, change personalized announcement, etc. These facilities can be provided from rotary dial phones if the subscriber has a hand-held tone generator. Otherwise retrieval from rotary dial phones may be limited to simple one-time playback of all messages in the mailbox. Systems may allow tailoring of individual mailboxes to meet subscribers' needs regarding message length, number of messages stored at any one time, retention period, etc. The number of simultaneous calls to a subscriber's mailbox is limited only by the capacity of the VMS equipment, e.g. a 32 port system could theoretically be handling 32 simultaneous calls to the same mailbox number. 3) Remarks VMS offers the following benefits: - elimination of successive reciprocal call attempts in order to establish a single communication; - elimination of time-zone constraints; - optional indication on a radiopager whenever a message is left; - retrieval at the convenience of the subscriber; - access to people on the move; - 24-hour service; - no need to talk to callers directly; - messages heard in the caller's own voice. 4) Market data Although services may initially have close ties with radiopaging, they are likely to rapidly evolve a separate identity and be sold on the strength of their own intrinsic benefits. 5) General operational requirements (Under study.) 6) Charging principles Initially subsets of a wide range of facilities may be con- tained in the service offerings at fixed periodic tariffs. The offerings may be elaborated in the light of customer reaction. The tariffs may be increased as additional facilities are opted for and usage sensitive billing may be introduced to account for variations in message length, message holding time, overcalls and computer resource usage. 2 Supplementary services without implications for the inter- national service 2.1 abbreviated dialling services (1.1) F: service de numerotation abregee S: servicio de marcacion abreviada 1) Definition The possibility for a subscriber to make a call by dial- ling a short code instead of the full telephone number. 2) Description Subscribers may have certain telephone numbers stored by the telephone network and each of these numbers is given a corresponding abbreviated number. The stored numbers may be local, national and international. When a short code which includes the abbreviated number is dialled, it is converted by the network into the called subscriber's telephone number. The call is then pro- cessed as a normal telephone call. Abbreviated dialling may be available on demand or on a subscription basis. The number regis- tration can be done either by the subscriber, or, on request, by the Administration. 3) Remarks Although this service can be provided from the exchange, in many cases it can be provided by sophisticated subscriber termi- nals. 4) Market data Many Administrations are planning to provide this service. 2.2 alarm call services (2.1) F: service du reveil S: servicio de despertador 1) Definition The possibility for a user to cause an alarm call or calls to be made to his line at a time or times specified in advance by him, and to hear an appropriate announcement when the call is answered. 2) Description The user can order the network to call his line at times specified by him; upon answer of the call the user will get an appropriate verbal announcement indicating the character of the call. The alarm call service may be offered on a manual, semiau- tomatic or automatic basis. To meet different subscriber needs the services may be offered on either an occasional or regular use basis, viz: - The occasional alarm call service covers only the 24-hour period immediately following the time at which the call was booked. The subscriber, however, may have the possibility to order more than one alarm call to be made to his line within a 24-hour period. - The regular alarm call service covers a number of 24-hour periods. The subscriber can order the alarm calls to be made either every day for a specified number of days, or on speci- fied days of the calendar week for a specified number of weeks. The days of a calendar week may be chosen as consecutive days or according to an established order. The services are available to subscribers without prear- rangement with the Administration. In principle, the manual and the semiautomatic forms of the service offer the same possibilities as the automatic versions. Unlike the automatic forms, however, the manual and the semiau- tomatic forms would require no special subscriber procedures to meet the subscriber needs in question. 3) Remarks The service is wholly provided within the local exchange. It is an automation of an existing manual service which has been available for many years. 4) Market data 2.3 automatic booked call (2.2) F: service de demande automatique d'une communication S: servicio de llamadas automaticas prefijadas 1) Definition With prior information from a subscriber, a call may be made automatically from his telephone termination, to a particular number or service (excluding the alarm call service) at a specific date and time. 2) Description 3) Remarks Service wholly provided within the local exchange. Will require special memory capacity. 4) Market data 2.4 diary service (2.3) F: service de rappel de date S: servicio de agenda 1) Definition With prior indication from a subscriber, a call is made automatically to his telephone number at a specific date and time, and when an answer condition is detected a recorded message is con- nected to this telephone termination to remind him of a particular event, e.g. birthday of a relative. Two versions of the series are envisaged: a) the recorded message is dictated by the sub- scriber in each case; b) the recorded message is selected from a variety of pre-stored messages. 2) Description 3) Remarks Wholly local exchange based; requires long-term storage of information. 4) Market data 2.5 restriction in the outgoing direction service (3.1) F: service de limitation des communications de depart S: servicio de restriccion de llamadas salientes 1) Definition The possibility for a subscriber to prevent all or certain outgoing calls and/or service control operations from his telephone line. 2) Description These services are used by subscribers to prevent unau- thorized use of their telephone lines. When the restriction is activated all calls or calls to certain destinations are blocked. Keys or keywords are required for deactivation. Incoming calls are received normally. The restrictions can be either permanently applied to a line by the Administration on the request of the subscriber, or applied to a line by the subscriber without the assistance of the Administration. In the case of subscriber control, the subscriber can either just switch the restriction on and off, or select the type of restriction when he activates the service. 3) Remarks Purely local service. Could be provided as PBX features. Emergency calls may be excluded. 4) Market data 2.6 PBX line hunting services (12.2) F: service de recherche de ligne libre dans un commutateur prive S: servicio de captura de linea (lineas de salto) 1) Definition The automatic selection of a free line from a group of lines serving a subscriber , on receipt of a call to that subscriber's general directory number. 2) Description Line hunting may take the following two main forms: a) sequential search where the search for a free line always starts with the same line and then follows a fixed order; b) random search where the search for a free line does not start with the same line each time. This covers a range of search procedures, e.g.: - random start point and then fixed order; - start point is the last seized line plus one and then fixed order, etc. The hunting procedures are only initiated when the general directory number (GDN) is called. One line in the group is directly associated with the GDN, the other individual lines in the group may also be allocated normal individual telephone numbers and when these other individual numbers are called, the calls are processed in the normal way, without hunting. The subscriber may, under certain conditions, have the ability to reduce the number of lines forming the group or, alter- natively, inhibit the automatic selection, or switch from random to sequential hunting. 3) Remarks Purely local service. 4) Market data Required by nearly all multi-number group users. 2.7 subscriber call charge meter (7.1) F: service d'indicateur de taxe au domicile de l'abonne S: servicio de contadores de tasas en el domicilio del abonado 1) Definition Meters at the subscriber's premises showing call charge units debited. 2) Description 3) Remarks Provided from local exchange. 4) Market data A service used extensively 2.8 automatic verbal announcement of charges applied ser- vice (7.2) F: service d'indication automatique verbale des elements de taxation S: servicio de indicacion automatica verbal de la tasa de la comunicacion 1) Definition The possibility for a user to request a verbal announcement of either total or individual call charges. 2) Description A user may request an announcement giving the charge for a call, each call of a series or the total call charges registered against his line. The request may be made before, during or after a call. 3) Remarks Provided from local exchange. 4) Market data Automation of an existing manual service (AD and C) with extensions to cover more than one call. Usage likely to be high. 2.9 printed record of duration and charge of calls service (7.3) F: service d'enregistrement ecrit des elements de tax- ation S: servicio de registro impreso de la duracion y la tasa de las comunicaciones 1) Definition The possibility for a subscriber to get a specific printed record of called number, duration and charge of calls. 2) Description These services make it possible for the subscriber to get a specific printed record on, for example, charges imposed on him for normal telephone calls and/or possibly supplementary services. The services imply storage and/or printout of data on a suitable media within the network. The data or part of it will be made available to the subscriber normally in the form of a printed record. Manual, semiautomatic or automatic services are offered. Services may either be fully Administration controlled, or partly or fully subscriber controlled. The category may either be fixed-programmed by the Administration at provision or selected by the subscriber at his activation of the service. The fully subscriber controlled services imply printout of data for all calls of a certain category or for any particular (outgoing) call chosen by the subscriber. The requests for printout of data for a particular call can be made before, during or after a call. 3) Remarks A service to provide subscribers with itemized billing of all calls. Provided from local exchange. 4) Market data Demand for this service could be significant. 2.10 automatic credit card service (7.7) F: service automatique de cartes de credit S: servicio automatico con tarjeta de credito 1) Definition Payment of call charges is made by placing a credit card in a specially adapted telephone or by calling the credit number. A telephone bill will be sent to the credit card holder later. 2) Description 3) Remarks This service could create billing problems for Administra- tions. 4) Market data 2.11 selective accounting (7.10) F: service de comptabilite selective S: servicio de contabilidad selectiva 1) Definition A number of separate telephone accounts are associated with an exchange termination and the account to which charges for a par- ticular call are to be debited is identified when making the call. 2) Description 3) Remarks 4) Market data Most likely from business users who need to differentiate on the allocation of costs, e.g. legal professions. 2.12 customer recorded information service (8.3) F: service particulier d'information enregistree S: servicio de informacion grabada por el abonado 1) Definition This service gives to the customer the possibility of dis- tributing information transmitted from recording equipment to cal- ling subscribers. 2) Description 3) Remarks Could be provided from local exchange based equipment or terminal equipment at customer's premises. 4) Market data 2.13 public recorded information service (8.4) F: service public d'information enregistree S: servicio de informacion publica grabada 1) Definition Recorded information of public interest provided by the telecommunications Administrations, possibly in cooperation with appropriate public or private institutions, is given to subscribers calling the respective service numbers. 2) Description 3) Remarks Access to service may well be at the local exchange. 4) Market data .bp 2.14 emergency call service (9.1) F: service d'appels d'urgence S: servicio de llamadas de emergencia 1) Definition A caller is given a fast and easy means of giving informa- tion about an emergency situation to the appropriate emergency organization (e.g. fire department, police, ambulance). 2) Description 3) Remarks An existing service. 4) Market data High demand. 2.15 centrex service F: service centrex S: servicio centrex 1) Definition The provision to subscribers, by means of a specially equipped public telephone exchange, of services normally available only in PABXs (e.g. automatic internal dialling, operators' desk, client access to network, direct dialling-in, transfer of calls). 2) Description 3) Remarks 4) Market data North America and Japan have shown a high demand. 2.16 babyphone (14.6) F: service d'appels a destination d'un poste dont le combine est decroche S: servicio de llamadas a un telefono descolgado 1) Definition A service providing for a call to be made to a telephone in the "off hook" condition for the purpose of audible supervision at the called subscriber's premises 2) Description 3) Remarks Has local application only. 4) Market data 2.17 transmission of a verbal message (14.1) F: service de transmission d'un message verbal S: servicio de transmision de un mensaje verbal 1) Definition At the request of a caller (whether a subscriber or not), a short message is transmitted by an operator, either to one or several telephone numbers at a specified time, or to a specified person (whether a subscriber or not) when he calls the operator. 2) Description 3) Remarks Could be provided locally or on a national basis. Has charging and accounting implications. Could be an automated service. 4) Market data 2.18 universal access number (14.5) F: service de numeros universels S: servicio de numeros universales 1) Definition A customer with several installations in different parts of the country can be reached from anywhere in the country by dial- ling one given number. Calls from subscribers on exchanges in predetermined areas of the country will be routed to installations chosen (with certain restrictions) for the area in question by the customer having the service. 2) Description 3) Remarks Requires cost/demand study before agreement. Has numbering problems. 4) Market data 2.19 message relay (14.7) F: service de transmission de messages S: servicio de retransmision de mensajes (mensaje diferido) 1) Definition A caller, whether a subscriber or not, may dictate a mes- sage into recording equipment and require that it is passed to a particular telephone number by the following morning. 2) Description 3) Remarks 4) Market data 2.20 interruption of a call in progress (6.7) F: service d'interruption d'une conversation en cours S: servicio de llamada preferente 1) Definition Intervention by an operator, interrupting a call in pro- gress, in order to allow another incoming call to be offered. 2) Description 3) Remarks Manual "call waiting" service. 4) Market data Low demand. 2.21 fixed destination call services (1.2) F: service d'appels a destination fixe S: servicio de llamada de linea directa 1) Definition The possibility for a subscriber to set up a call to a predetermined telephone number by lifting the handset only. 2) Description When the subscriber lifts the handset or the lifting con- dition is given by automatic equipment, the exchange sets up automatically either immediately or after a time-out a connection to a predetermined telephone number. This telephone number may be local, national, international, or the number of an operator ser- vice. The fixed destination call may be available on demand or on a subscription basis. The number registration can be done either by the subscriber, or, on request, by the Administration. 3) Remarks Beneficial to the aged and handicapped. 4) Market data 2.22 pick-up facility (10.2) F: service de prise d'une communication etablie S: servicio de facilidad de telecaptura 1) Definition A subscriber being away from his telephone can pick up a call on his line by dialling his own number and/or possibly a spe- cial code from any other telephone, after having been informed by means of a paging system that there is such a call. 2) Description 3) Remarks Mainly applies to PABXs or closed user groups. 4) Market data 2.23 call waiting services (6.4) F: service d'appels en instance S: servicios de indicacion de llamada en espera 1) Definition A subscriber engaged on an existing call is given an indi- cation that a caller is attempting to obtain connection to his number. 2) Description A subscriber A engaged on an existing call with subscriber B is given an indication that a caller, subscriber C, is attempting to obtain connection. Subscriber A may answer by replac- ing the handset (acceptance by clearing). Alternatively, he may ignore or reject the indication and continue with the existing call, terminate the existing call and answer subscriber C or hold the existing call and answer subscriber C (acceptance without clearing). The call waiting indication may be controlled by the called subscriber or the calling subscriber. 3) Remarks A possible variation where the calling rather than the called subscriber controls the service is considered undesirable. 4) Market data Medium interest shown in USA. 2.24 dual telephone numbers F: service de numeros de telephone doubles S: servicio de duplicidad de numeros telefonicos 1) Definition Two telephone numbers are given to one subscriber. One number is known to the public while the other is revealed by the subscriber only to a limited number of persons. When the subscriber applies call diversion or do not disturb services to the first number, the people using the second number will still be connected. 2) Description 3) Remarks 4) Market data 2.25 voice dialling F: service de numerotation par la voix S: servicio de marcacion por la voz 1) Definition Verbal indication of a telephone number or name activates call set-up without the dialling operation. Could be implemented in the exchange or in subscriber ter- minal equipment. 2) Description 3) Remarks 4) Market data 2.26 number repetition service (6.2) F: service de repetition de numero S: servicio de repeticion del ultimo numero marcado 1) Definition The possibility for the subscriber to repeat a previously dialled number by dialling a short code. 2) Description The service can be provided in a form where either the subscriber requests the registration of the number if the call can- not be completed, or the number of each outgoing call is registered automatically. The subscriber can repeat this number by dialling a short code. 3) Remarks 4) Market data 2.27 lecture call (11.3) F: service de communication conference unilaterale S: servicio de conferencia multiple unidireccional 1) Definition A lecture call is an established connection between one caller and two or more parties, in which the speech path is used in a unidirectional way from the caller to the other connected par- ties. The call may be set up either by an operator, or by an automatic device programmed by the caller from his own telephone. 2) Description 3) Remarks 4) Market data .bp APPENDIX I Telephone services, considered as nonsupplementary (These services appeared in earlier lists of supplementary services) I.1 payphone service (7.8) F: service publiphone S: servicio telefonico de previo pago 1) Definition A service offered by means of a special equipment permit- ting outgoing telephone calls after insertion of adequate coins, tokens or coded cards and, without payment, incoming calls. Outgo- ing calls to certain services (e.g. emergency service) may be admitted without payment. 2) Description 3) Remarks Includes public telephones and private telephones, which may be used in two modes, "private mode" and " coin-box mode". 4) Market data High interest. I.2 directory inquiry service (8.1) F: service de renseignements concernant les listes d'abonnes S: servicio de informacion sobre guias telefonicas 1) Definition Callers can be informed of subscribers' telephone numbers, and, possibly, also of their names and addresses. 2) Description 3) Remarks See Question 2/II [3]. 4) Market aspects I.3 general telecommunications information service (8.2) F: service de renseignements generaux sur les telecommunications S: servicio de informacion general sobre telecomunicaciones 1) Definition A service given by an operator or a machine using the most common languages explaining the telecommunciations services and facilities in a country. 2) Description 3) Remarks 4) Market data I.4 interception of calls (13.1) F: service d'interception d'appels S: servicio de interceptacion de llamadas 1) Definition Calls which, for reasons such as those listed below, can- not reach the wanted number may be intercepted and diverted to an operator, an answering machine, or a tone to give the caller the appropriate information: - change of a particular number including indica- tion of new number; - renumbering of a group of numbers or a change of dialling code; - wrong information in telephone directory ; - dialling of an unallocated code ; - dialling of a number or numbers allowed by the numbering plan but not yet allocated or no longer in service; - route(s) out of order ; - route(s) congested ; - subscriber's line temporarily out of order ; - suspension of service owing to nonpayment 2) Description 3) Remarks Indication signals should be standardized to be useful for foreign subscribers. 4) Market data I.5 priority (6.5) F: service de priorite S: servicio de prioridad 1) Definition In telephone exchanges provision is made to give preferen- tial treatment concerning the order of path or circuit selection to certain calls. 2) Description 3) Remarks For exceptional overload conditions, Administrations should control priority arrangements for essential services. 4) Market data I.6 malicious call identification services (14.2) F: service d'identification d'appels malveillants S: servicio de identificacion de llamadas maliciosas 1) Definition At the discretion of the Administration, assistance is given to ascertain the origin of malicious, nuisance or obscene calls 2) Description After prearrangement with the Administration, a subscriber will be given the possibility to request identification of calls received by him. The service may be provided by manual intervention or automatic means and may be offered on all calls or only certain calls specified by the subscriber. The data received at the iden- tification (calling subscriber's number, identity of the incoming line, time of the incident, etc.) will be made available to the Administration. 3) Remarks Used on an international basis, the service requires agree- ment among the countries involved. To allow flexible use, the interexchange signalling must allow sending of the calling subscriber's number. 4) Market data 5) General operational requirements The use of the services may be restricted due to certain legal requirements which may differ from country to country. The manual service can normally be provided to a limited extent depending on the existing administrative and technical pos- sibilities. Modern exchange and signalling systems make it possible to provide automatic services with extended possibilities regarding identification of the caller's number. The services shall be provided and withdrawn after prear- rangement between the subscriber and the Administration in accor- dance with national legal requirements. Provision of the service on an international basis requires agreement between the Administrations concerned. Among the automatic services, those which allow request by the subscriber during a call are preferred. References [1] CEPT Handbook on services and facilities offered to the subscribers in modern telephone systems [2] CCITT - Question 16/II, Contribution COM II-No. 1, Study Period 1985-1988, Geneva, 1985. [3] CCITT - Question 2/II, Contribution COM II-No. 1, Study Period 1985-1988, Geneva, 1985. Supplement No. 2 VARIOUS TONES USED IN NATIONAL NETWORKS Table Suppl. No. 2 p.344 MONTAGE resserrer le titre pour faire rentrer le tableau Table Suppl. No. 2 cont'd. p.345 Table Suppl. No. 2 cont'd. p.346 Table Suppl. No. 2 cont'd. p.347 Table Suppl. No. 2 p.348 Table Suppl. No. 2 p.349 Table Suppl. No. 2 cont'd. p.350 Table Suppl. No. 2 cont'd. p.351 Table Suppl. No. 2 fin p.352 Notes du Tableau Suppl. No. 2, p.353 Symbols used in compiling tone tables TABLEAU, p.354 f1x f2 means that f1is modulated by f2. f1+ f2 means the juxtaposition of two frequencies f1and f2without modulation. f1/ f2 means that f1is followed by f2. f1// f2 means that in some exchanges frequency f1is used and in others frequency f2is used. Supplement No. 3 NORTH AMERICAN PRECISE AUDIBLE TONE PLAN Table 1 is a description of the audible tone plan in operation in the North American network to: 1) achieve uniformity in the quality of audible tones; 2) minimize customer and operator confusion as to meaning of audible tones; 3) enable machine recognition of audible tones for purposes of service observing, etc. Basically, the plan provides four frequencies that are used, singly or in combination with particular cadences, to form the audible tone signals shown in Table 1 as well as some other special purpose, limited use signals. H.T. [T1.3] _________________________________________________ TABLE 1 _________________________________________________ | | | | ___________________________________________________________________________________________________________________________________________ { { Cadence Tones 350 440 480 620 ___________________________________________________________________________________________________________________________________________ Dial tone + + - | 3 dBm0 Continuous tone { Dial tone - Modern PABX only } + + { | ud) - | 6 dBm0 | ud) } Continuous tone Recall dial tone + + - | 3 dBm0 { 3 bursts of 0.1 s followed by a continuous tone | ue) } { Recall dial tone - Modern PABX only | ug) } + + - | 6 dBm0 { 3 bursts of 0.1 s followed by a continuous tone | ue) } Busy tone + + - | 4 dBm0 Burst 0.5 s/silence 0.5 s { Busy tone - Modern PABX only } + + - | 1 dBm0 Burst 0.5 s/silence 0.5 s Reorder tone + + - | 4 dBm0 Burst 0.25 s/silence 0.25 s { Reorder tone - Modern PABX only } + + - | 1 dBm0 Burst 0.25 s/silence 0.25 s Audible ringing tone + + - | 9 dBm0 Burst 2 s/silence 4 s { Audible ringing tone - Modern PABX only } + + - | 6 dBm0 Burst 1 s/silence 3 s Call waiting tone + - | 3 dBm0 Burst of 0.3 s every 10 s { Call waiting tone - Modern PABX only | ug) } + - | 6 dBm0 { A burst of 0.3 s } { Station call waiting } - | 6 dBm0 { 2 bursts of 0.1 s | ue) Outside call waiting } - | 6 dBm0 { 3 bursts of 0.1 s | ue) Urgent call waiting } Busy verification + - | 3 dBm0 { A 2.0 s burst followed by 0.5 s bursts every 10 s } { Busy verification - Modern PABX only | ug) } + - | 4 dBm0 { Burst of 1.5 to 2.0 s followed by | | | | uf) } { Executive override - Modern PABX only | ug) } + - | 4 dBm0 Burst of 3.0 s Confirmation tone + + - | 3 dBm0 { Burst 0.1 s/silence 0.1 s/Burst 0.3 s } { Confirmation tone - Modern PABX only | ug) } + + - | 6 dBm0 { 3 bursts 0.1 s | ue) } ___________________________________________________________________________________________________________________________________________ | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | a) Frequency limits are _ 0.5% of the nominal frequency. b) PABX tone levels are measured at the PABX interfaces (typically at customer premises). Power levels are 2 dB lower for private line interfaces. c) Power level tolerances are +1.5 dB. d) Tolerance level for PABX dial tone is +0.75 dB. e) Bursts are separated by 0.1 s. f) Burst of 1.5 to 2.0 s before attendant intervenes, followed by repeated bursts of 0.5 to 0.8 s, 8 to 20 s apart. g) Tones applied at PABX station or private line interfaces and not at the exchange interfaces. Table 1 [T1.3] p.355 Supplement No. 4 TREATMENT OF CALLS CONSIDERED AS "TERMINATING ABNORMALLY" H.T. [1T1.4] _________________________________________________ Supplement No. 4 { TREATMENT OF CALLS CONSIDERED AS "TERMINATING ABNORMALLY" } _________________________________________________ | | _______________________________________________________________________________________________________________________________________________________________________________________ Country of destination Ceased line Line out of service Changed number { Line connected to absent subscribers service } Faulty line { Spare numbers (no subscriber) } Spare level or spare code { Congestion in the inland automatic system } | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | _______________________________________________________________________________________________________________________________________________________________________________________ Afghanistan Ringing tone Busy tone _______________________________________________________________________________________________________________________________________________________________________________________ Algeria Operator or ringing tone Busy tone Operator { Operator or busy tone or ringing tone } Busy tone | | | | { Recorded announcement proposed } _______________________________________________________________________________________________________________________________________________________________________________________ Argentina Ringing tone { Normally operator; exceptionally, ringing tone } - Ringing tone Busy tone _______________________________________________________________________________________________________________________________________________________________________________________ Australia { Operator, recorded announcement or number unobtainable tone } { Operator or recorded announcement } { Ringing tone, busy tone or recorded announcement } { Number unobtainable tone, ringing tone or recorded announcement } { Recorded announcement or number unobtainable tone } { Congestion tone or recorded announcement } _______________________________________________________________________________________________________________________________________________________________________________________ Austria { Operator or busy tone or special information tone, the latter if necessary also at the initiative of the operator } { Busy tone or special information tone } { Operator of recorded announcement or busy tone or special information tone; the latter may also be transmitted during the intervals of the announcement or if necessary on the initiative of the operator } { Operator or recorded announcement or special information tone to be transmitted during the intervals of the announcement or on the initiative of the operator } Ringing tone or busy tone { Busy tone or special information tone } Busy tone _______________________________________________________________________________________________________________________________________________________________________________________ | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Tableau [1T1.4] A L'ITALIENNE, p. H.T. [2T1.4] __________________________________________________________________________________________________________________________________________________________________________________________________________ Country of destination Ceased line Line out of service Changed number { Line connected to absent subscribers service } Faulty line { Spare numbers (no subscriber) } Spare level or spare code { Congestion in the inland automatic system } | | | | | | | | | | | | | __________________________________________________________________________________________________________________________________________________________________________________________________________ Bahamas Recorded announcement { Recorded announcement or unobtainable tone } - Operator intercepted - { Recorded announcement or unobtainable tone } Fast busy tone __________________________________________________________________________________________________________________________________________________________________________________________________________ Belgium { Operator. In certain cases, ringing tone (information tone complemented by a recorded announcement is proposed) } { Ringing tone. In certain cases operator } { Operator for individual cases; recorded announcement in case of transfer of groups of subscribers } Operator { Ringing tone. In certain cases information tone or operator } { Ringing tone. In certain cases recorded announcement } { Information tone with or without recorded announcement } { In certain cases congestion tone } | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | __________________________________________________________________________________________________________________________________________________________________________________________________________ Brazil { Number unobtainable tone or recorded announcement } { Operator or number unobtainable tone or recorded announcement } Busy tone or ringing tone { Number unobtainable tone or recorded announcement or operator } Busy tone | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | __________________________________________________________________________________________________________________________________________________________________________________________________________ Burundi Information tone Operator Ringing tone or busy tone __________________________________________________________________________________________________________________________________________________________________________________________________________ Cameroon { Ringing tone or recorded announcement } Ringing tone or operator Ringing tone or busy tone { Recorded announcement or ringing tone } { Recorded announcement or busy tone } __________________________________________________________________________________________________________________________________________________________________________________________________________ Canada { Operator or recorded announcement | * | n many cases, the recorded announcement is followed by cut-through to an operator } { New number from operator or automatic intercept system } { Service usually provided by persons not in the employ of the Telephone Company } { Operator, busy tone or ringing tone } { Operator or recorded announcement } { Operator, recorded announcement, busy tone, or re-order (congestion tone) } { Re-order (congestion) tone or recorded announcement } __________________________________________________________________________________________________________________________________________________________________________________________________________ Chile Ringing tone { Ringing tone or recorded announcement } { Operator or recorded announcement } Service not provided Ringing tone or busy tone Ringing tone Busy tone __________________________________________________________________________________________________________________________________________________________________________________________________________ | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Tableau [2T1.4] A L'ITALIENNE, p. H.T. [3T1.4] Country of destination Ceased line Line out of service Changed number { Line connected to absent subscribers service } Faulty line { Spare numbers (no subscriber) } Spare level or spare code { Congestion in the inland automatic system } | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | C | te d'Ivoire { Information tone with recorded announcement } { Service not provided. Ringing tone } { Information tone with recorded announcement } Cuba Ringing tone { Operator for individual cases; operator or recorded announcement in case of transfer of groups of subscribers } Service not provided Ringing tone or busy tone Ringing tone { Number unobtainable tone or congestion tone } Busy tone Cyprus Number unobtainable tone Ringing tone Operator - Busy tone or ringing tone Number unobtainable tone | | | | | | | | | | Busy tone Denmark { Information tone or ringing tone, or operator or recorded announcement } { Operator or recorded announcement } Ringing tone { Information tone or ringing tone } Information tone Busy tone Djibouti Ringing tone of low level - Service not provided Ringing tone or busy tone Ringing tone of low level Busy tone | | - El Salvador Busy tone Ringing tone Operator or ringing tone Busy tone or ringing tone Ringing tone Busy tone Fiji { Operator or number unobtainable tone } Number unobtainable tone { Operator or number unobtainable tone } Service not provided { Number unobtainable tone. Continuous, busy or ringing tone } Ringing tone Number unobtainable tone Busy tone Finland { Ringing tone or operator or recorded announcement } { Ringing tone or busy tone or recorded announcement } { Operator or recorded announcement or ringing tone } { Operator or recorded announcement } Ringing tone or busy tone Ringing tone or busy tone { Busy tone or information tone } { Busy tone. In certain cases no tone } | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Tableau [3T1.4] A L'ITALIENNE, p. H.T. [4T1.4] __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Country of destination Ceased line Line out of service Changed number { Line connected to absent subscribers service } Faulty line { Spare numbers (no subscriber) } Spare level or spare code { Congestion in the inland automatic system } | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ France { Operator or recorded announcement } Operator { Operator or recorded announcement or busy tone or ringing tone } { Operator or recorded announcement or busy tone or ringing tone } { Busy tone or recorded announcement } __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Germany (Federal Republic of) { Special information tone, alone or with a recorded announcement (use according to Recommendation E.180) } { Operator or recorded announcement } Ringing tone or busy tone { Ringing tone (alone without any other indication) or special information tone, alone or with recorded announcement } { Special information tone, alone or with a recorded announcement (use according to Recommendation E.180) } Busy tone, congestion tone __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Ghana Number unobtainable tone Ringing tone and operator Number unobtainable tone Ringing tone or busy tone Number unobtainable tone | | | | | | | | | | | | | | | | Busy tone __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Guinea Ringing tone Operator Busy tone or ringing tone Number unobtainable tone - __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Hungary Operator or ringing tone { Ringing tone or recorded announcement } Operator Busy tone or ringing tone Ringing tone { Special information tone (Recommendation E.180) } Busy tone | | | | | | | | | | | | __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ India Number unobtainable tone { Operator or recorded announcement or number unobtainable tone } Service not provided Number unobtainable tone Busy tone __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Ireland Number unobtainable tone Operator Service not provided Number unobtainable tone Busy tone __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ | | | | | | | | Tableau [4T1.4] A L'ITALIENNE, p. H.T. [5T1.4] ____________________________________________________________________________________________________________________________________________________________________________________________ Country of destination Ceased line Line out of service Changed number { Line connected to absent subscribers service } Faulty line { Spare numbers (no subscriber) } Spare level or spare code { Congestion in the inland automatic system } | | | | | | | | | | | | | ____________________________________________________________________________________________________________________________________________________________________________________________ Israel { Information tone with a recorded announcement } Busy tone or ringing tone { Information tone with a recorded announcement } Busy tone { Busy tone alone or with a recorded announcement } | | | | | | | | | | | | | | | | | | | | | ____________________________________________________________________________________________________________________________________________________________________________________________ Italy Busy tone or ringing tone { Operator or recorded announcement } { Operator or recorded announcement } Busy tone or ringing tone Ringing tone Busy tone ____________________________________________________________________________________________________________________________________________________________________________________________ Jamaica { Number unobtainable tone or congestion tone or recorded announcement } { Operator or recorded announcement } { Call answered by a private answering service } { Number unobtainable tone or congestion tone or busy tone or ringing tone } { Number unobtainable tone or congestion tone or recorded announcement } Congestion tone or busy tone ____________________________________________________________________________________________________________________________________________________________________________________________ Japan { Recorded announcement or operator } { Recorded announcement or ringing tone } { Recorded announcement or busy tone or ringing tone } { Recorded announcement or operator } Recorded announcement { Busy tone or recorded announcement } | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | ____________________________________________________________________________________________________________________________________________________________________________________________ Kenya Number unobtainable tone Operator Number unobtainable tone Busy tone ____________________________________________________________________________________________________________________________________________________________________________________________ Korea (Rep. of) { Ringing tone or recorded announcement } Ringing tone or busy tone { Automatic intercept system or ringing tone } { Recorded announcement or ringing tone } Busy tone or ringing tone { Ringing tone or recorded announcement } { Busy tone or recorded announcement } Busy tone or congestion tone | | | | | | | | | | | | | | | | | | | | | | | | ____________________________________________________________________________________________________________________________________________________________________________________________ Lebanon { Ringing tone (recorded announcement proposed) } Operator { Ringing tone (recorded announcement proposed) } Ringing tone Special tone Busy tone ____________________________________________________________________________________________________________________________________________________________________________________________ | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Tableau [5T1.4] A L'ITALIENNE, p. H.T. [6T1.4] _____________________________________________________________________________________________________________________________________________________________________________________________________________ Country of destination Ceased line Line out of service Changed number { Line connected to absent subscribers service } Faulty line { Spare numbers (no subscriber) } Spare level or spare code { Congestion in the inland automatic system } | | | | | | | | | | | | | | | | | | | | | | | | | | _____________________________________________________________________________________________________________________________________________________________________________________________________________ Liberia Ringing tone Service not provided Busy tone or ringing tone Ringing tone Number unobtainable tone Busy tone _____________________________________________________________________________________________________________________________________________________________________________________________________________ Luxembourg { Ringing tone or recorded announcement or congestion tone } Operator Ringing tone or busy tone { Ringing tone or congestion tone } { Busy tone or recorded announcement } Busy tone or congestion tone _____________________________________________________________________________________________________________________________________________________________________________________________________________ Unable to convert table _____________________________________________________________________________________________________________________________________________________________________________________________________________ | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Tableau [6T1.4], A L'ITALIENNE, p. H.T. [7T1.4] ___ Country of destination Ceased line Line out of service Changed number { Line connected to absent subscribers service } Faulty line { Spare numbers (no subscriber) } Spare level or spare code { Congestion in the inland automatic system } | | | | | | | | | | | | | | | | | | | | | | | | | | ___ Morocco { Ringing tone or recorded announcement } Operator Busy tone or ringing tone { Ringing tone or recorded announcement } { Busy tone or recorded announcement } Busy tone ___ Mozambique Ringing tone Busy tone Service not provided Busy tone or ringing tone Ringing tone Busy tone ___ Nauru Ringing tone Service not provided Ringing tone or busy tone Ringing tone Number unobtainable tone Busy tone ___ Norway { Operator or recorded announcement or special information tone or busy tone or ringing tone } { Operator or recorded announcement or special information tone or busy tone } Ringing tone or busy tone { Ringing tone or busy tone or special information tone } { Special information tone or busy tone } Congestion tone or busy tone ___ Netherlands { Special information tone or recorded announcement } Special information tone { Special information tone or recorded announcement } { Special information tone (Manual service); recorded announcement (Automatic service) } Ringing tone or busy tone { Special information tone or ringing tone } { Special information tone or congestion or recorded announcement } Congestion tone | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | ___ New Caledonia { Operator or recorded announcement } Operator { Operator or recorded announcement or busy tone or ringing tone } { Busy tone or recorded announcement } ___ New Zealand { Number unobtainable tone or ringing tone } Number unobtainable tone { Operator or recorded announcement } Service not provided Busy tone or ringing tone { Number unobtainable tone or ringing tone } Number unobtainable tone { Disconnect or recorded announcement } ___ Oman Number unobtainable tone Busy tone Number unobtainable tone Busy tone Ringing tone Number unobtainable tone Busy tone ___ | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Tableau [7T1.4], A L'ITALIENNE, p. H.T. [8T1.4] __________________________________________________________________________________________________________________________________________________________________________________________________________________ Country of destination Ceased line Line out of service Changed number { Line connected to absent subscribers service } Faulty line { Spare numbers (no subscriber) } Spare level or spare code { Congestion in the inland automatic system } | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | __________________________________________________________________________________________________________________________________________________________________________________________________________________ Philippines { Ringing tone or busy tone; operator or recorded announcement } Operator Ringing tone or busy tone { Busy tone; operator recorded announcement } Busy tone | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | __________________________________________________________________________________________________________________________________________________________________________________________________________________ Poland Ringing tone { Ringing tone or busy tone or special information tone followed by recorded announcement } { Special information tone or busy tone } __________________________________________________________________________________________________________________________________________________________________________________________________________________ Polynesia Operator { Ringing tone or busy tone according to the fault } Ringing tone Busy tone __________________________________________________________________________________________________________________________________________________________________________________________________________________ Portugal { Busy tone or number unobtainable tone } { Busy tone or number unobtainable tone } { Operator or busy tone for individual cases; recorded announcement in case of groups of subscribers } Service not provided Ringing tone or busy tone { Busy tone or number unobtainable tone } { Operator or busy tone or number unobtainable tone } Busy tone | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | __________________________________________________________________________________________________________________________________________________________________________________________________________________ Qatar Number unobtainable tone Operator Number unobtainable tone Busy tone __________________________________________________________________________________________________________________________________________________________________________________________________________________ Roumania { "Spare line tone" or operator } Service not provided Busy tone or ringing tone "Spare line tone" Busy tone __________________________________________________________________________________________________________________________________________________________________________________________________________________ Singapore Number unobtainable tone { Operator or recorded announcement } Ringing tone or busy tone Number unobtainable tone Busy tone or congestion tone __________________________________________________________________________________________________________________________________________________________________________________________________________________ South Africa Number unobtainable tone { Operator or recorded announcement } Ringing tone or busy tone Number unobtainable tone Busy tone __________________________________________________________________________________________________________________________________________________________________________________________________________________ Spain Special tone { Operator or recorded announcement } { Operator or recorded announcement } Ringing tone Special tone Congestion tone __________________________________________________________________________________________________________________________________________________________________________________________________________________ | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Tableau [8T1.4], A L'ITALIENNE, p. H.T. [9T1.4] ________________________________________________________________________________________________________________________________________________________________________________________________ Country of destination Ceased line Line out of service Changed number { Line connected to absent subscribers service } Faulty line { Spare numbers (no subscriber) } Spare level or spare code { Congestion in the inland automatic system } | | | | | | | | | | | | | | | | | | | | | | | | | | ________________________________________________________________________________________________________________________________________________________________________________________________ Swaziland Number unobtainable tone { Operator or recorded announcement } { Ringing tone or busy tone or number unobtainable tone } Number unobtainable tone Busy tone | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | ________________________________________________________________________________________________________________________________________________________________________________________________ Sweden { Operator or information tone or recorded announcement with information tone } { Ringing tone, busy tone or information tone or recorded announcement with information tone } { Operator, or recorded announcement with information tone or information tone } Congestion tone or no tone ________________________________________________________________________________________________________________________________________________________________________________________________ Switzerland { Operator or recorded announcement } Operator Ringing tone Busy tone ________________________________________________________________________________________________________________________________________________________________________________________________ Suriname Service not provided Busy tone or ringing tone { Ringing tone or information tone } { Recorded announcement or busy tone } Busy tone ________________________________________________________________________________________________________________________________________________________________________________________________ Syria { Ringing tone. Operator (proposed) } Number unobtainable tone { Operator or ringing tone or recorded announcement } { Ringing tone. Operator (proposed) } Ringing tone "Barred level" tone Busy tone | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | ________________________________________________________________________________________________________________________________________________________________________________________________ Tanzania Number unobtainable tone Operator Number unobtainable tone Busy tone ________________________________________________________________________________________________________________________________________________________________________________________________ Uganda Number unobtainable tone Operator Number unobtainable tone Busy tone ________________________________________________________________________________________________________________________________________________________________________________________________ USSR { Ringing tone - recorded announcement proposed } { Operator or recorded announcement proposed } { Recorded announcement proposed } Busy tone or ringing tone Ringing tone { Recorded announcement proposed } Busy tone ________________________________________________________________________________________________________________________________________________________________________________________________ | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Tableau [9T1.4], A L'ITALIENNE, p. H.T. [10T1.4] __________________________________________________________________________________________________________________________________________________________________________________________________________________ Country of destination Ceased line Line out of service Changed number { Line connected to absent subscribers service } Faulty line { Spare numbers (no subscriber) } Spare level or spare code { Congestion in the inland automatic system } | | | | | | | | | | | | | | | | | | | | | | | | | | __________________________________________________________________________________________________________________________________________________________________________________________________________________ United Kingdom Number unobtainable tone { Operator or recorded announcement } { Call answered by an operator or a private answering service or a call transferred to another subscriber } { Number unobtainable tone or busy tone } Number unobtainable tone { Equipment engaged tone or recorded announcement } __________________________________________________________________________________________________________________________________________________________________________________________________________________ United States { Operator or recorded announcement | } { New number from operator or recorded announcement | } Recorded announcement { Operator or recorded announcement } { Operator or recorded announcement | } { Operator or recorded announcement } { Recorder (congestion) tone or recorded announcement } | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | { * | n many cases, the recording is followed by cut-through to an operator } Uruguay Ringing tone Operator Ringing tone or busy tone Ringing tone Busy tone __________________________________________________________________________________________________________________________________________________________________________________________________________________ Yugoslavia { Ringing tone; exceptionally special information tone } { Normally ringing tone; exceptionally, operator or recorded announcement } Ringing tone or busy tone { Ringing tone; exceptionally special information tone } { Busy tone or special information tone } Busy tone __________________________________________________________________________________________________________________________________________________________________________________________________________________ Zambia Number unobtainable tone { Number unobtainable tone or information tone } { Operator or special information tone } Service not provided Ringing tone or busy tone Number unobtainable tone Congestion tone __________________________________________________________________________________________________________________________________________________________________________________________________________________ | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Tableau [10T1.4], A L'ITALIENNE, p. Supplement No. 5 MODELLING OF AN EXPERIMENTAL TEST DESIGN FOR THE DETERMINATION OF INEXPERIENCED USER DIFFICULTIES IN SETTING UP INTERNATIONAL CALLS USING NATIONALLY AVAILABLE INSTRUCTIONS, OR TO COMPARE DIFFERENT SETS OF INSTRUCTIONS During the Study Periods 1973-1977 and 1978-1980, a method was developed for identifying the most important difficulties encoun- tered by inexperienced subscribers in dialing their own interna- tional calls. The same method was then shown to be a good way to compare the effectiveness of different sets of instructions. A full description of this method can be found in Supplement No. 5 in the Red Book , Volume II, Fascicle II.2 published by the CCITT in 1985. Supplement No. 6 PREPARATION OF INFORMATION TO CUSTOMERS TRAVELLING ABROAD Considering that some Administrations have found it desirable to provide information, usually in the form of a pamphlet, for the guidance of their customers who are planning to travel abroad, it is suggested that such information should include: i) information enabling the visitor to identify suitable payphones from which international telephone calls may be made in those countries where not all payphones afford interna- tional call facilities; ii) operating procedure for payphones in the coun- try visited including dialling instructions for automatic calls, with an example of the composition of the digits to be dialled, i.e. international prefix , country code , trunk code (if neces- sary) and subscriber's number particularly to the need to omit the trunk prefix used in the destination country; iii) reference to the possibility that unfamiliar tones and recorded announcements may be encountered (see Annex A to Recommendation E.121 which gives guidance in identifying such tones); iv) an indication when an additional dialling tone may be encountered and definition of the point in the dialling sequence at which it must be awaited; v) description of the paid-time expiration warning signal. Other useful information that may be considered desirable for inclusion is the following: a) time differences between home country and the country to be visited; b) the advantage of writing down the required international telephone number before starting the call to minimize the risk of a dialling error; c) information on how the traveller may be called from his home country. Methods by which pamphlets may be distributed include provi- sion of supplies at airport departure lounges, through telecommuni- cations publicity, information points and travel agencies. It should be noted that no evidence is yet available to indi- cate whether the production of pamphlets does or does not contri- bute to the successful completion of international telephone calls Supplement No. 7 DESCRIPTION OF INMARSAT EXISTING AND PLANNED SYSTEMS 1 Standard A system The INMARSAT Standard A communications system has enabled INMARSAT to provide maritime communications following the organization's inception in February 1982. The primary function of the Standard A system is to provide telephone, telex and some data services together with distress and safety-related traffic. 1.1 The Standard A system consists of the following major ele- ments in an ocean region: a) the network coordination (NCS); b) coast earth station (CES); c) ship earth station (SES); and d) the space segment. 1.1.1 Three network coordination stations are provided in the Standard A system, one in each ocean region, managing central resources such as allocating traffic channels on a demand assigned basis and coordinating signalling and control traffic. 1.1.2 Each coast earth station serves as a gateway to and from the terrestrial network to ship earth stations within the coverage area of the satellite. The types of terrestrial network interfaces at a coast earth station are provided at the discretion of the coast earth station operator. 1.1.3 The ship earth station interfaces the CES via the space segment at L-Band, and consists of two portions: above-deck equip- ment and below-deck equipment. The above-deck equipment consists of an antenna with stabilization and automatic steering equipment ena- bling the antenna beam to remain pointed at a satellite, regardless of course and ship movements. The below-deck equipment consists of an antenna control unit, communications electronics used for transmission, reception, access control and signalling, and tele- phone and teleprinter equipment. Optional equipment for low-speed data, high-speed data, facsimile, etc., can be installed with the below-deck equipment. Before joining the Network, SESs have to successfully complete the prescribed commissioning tests. 1.1.4 The space segment consists of three operational satel- lites, one in each ocean region, together with three spare satel- lites provided on a 1-for-1 basis. The operational satellites are in a geostationary orbit and provide global coverage up to 75 lati- tude. 1.2 The satellite channels needed to establish communication services and associated signalling in the Standard A system are described below: 1.2.1 Common TDM carrier The common TDM carrier (or common signalling channel) is transmitted by the NCS and is received by all CESs amd SESs in the respective ocean region for the reception of signalling messages from the NCS. 1.2.2 Coast earth station TDM carrier Each coast earth station transmits a TDM carrier at a fre- quency which is uniquely associated with the station. The TDM car- rier carries signalling messages to the NCS and telegraph channels to ship earth stations. Twenty-two 50-baud telex channels and an out-of-band signalling channel are time-division multiplexed on the TDM carrier in the shore-to-ship link. 1.2.3 Ship earth station TDMA channel There is a ship-to-shore TDMA channel, paired to the CES TDM carrier, for the corresponding ship-to-shore twenty-two 50-baud channels. SESs transmit their telex channels in bursts in this channel, with burst timing derived from the "unique word" in the CES TDM carrier. 1.2.4 Request channels Request messages are transmitted by ship earth stations as random access bursts. Each coast earth station monitors the two ship-to-shore channels and processes only those call requests addressed to it. 1.2.5 FM/SCPC channels Frequency modulated single channel per carrier channels are used for the transmission of voice, data and analog and digital facsimile. Telephone channels are assigned on demand by the network coordination station. 1.2.6 High Speed Data (HSD) channels High-speed 56 kbit/s data transmission is also possible, but in the ship-to-shore direction only, from specially equipped SESs to specially equipped CESs. 1.3 The following services are provided by each CES: a) telephone calls on a ship-to-shore, shore-to-ship and ship-to-ship basis; the channels may be used for facsimile or data at the user's discretion; b) telex calls on a ship-to-shore, shore-to-ship and ship-to-ship basis; c) optional services which may be provided at the discretion of the respective CES operator: i) group calls, i.e., calls to groups of SESs, using only a shore-to-ship channel (telephony or telegraphy). The SESs in the group may be selected on the basis of: - national identity, - fleet, - ocean area, - similar interest; ii) high-speed data 56 kbit/s ship-to-shore direc- tion only. 2 Standard B system 2.1 The Standard B system has been designed to provide more efficient utilisation of satellite power and bandwidth resources for INMARSAT's mainstream services (telephone and telex), to provide digital data services, and to provide the capability of fulfilling future mari- time ISDN service requirements. 2.2 The Standard B system consists of the following major ele- ments in an ocean region, in addition to the satellites: a) the network coordination station (NCS); b) coast earth stations (CESs); and c) ship earth stations (SESs). 2.2.1 Three network coordination stations are provided in the Standard B system, one in each region, managing central resources such as SCPC traffic channels when demand assigned operation is used, and coordinating signalling and control traffic. 2.2.2 Each coast earth station provides the interface between the terrestrial network and the mobile ship earth stations within the coverage area of the satellite. Coast earth stations operate at C-band (although an L-band capability is also required for NCS sig- nalling purposes). The terrestrial network interfaces provided at CESs are at the discretion of each CES operator. 2.2.3 The mobile ship earth station interfaces with the CES via the space segment at L-band; multi-channel ship earth stations are planned as an addition to the baseline system. 2.3 SESs wishing to operate in a particular ocean region do not have to register with a particular CES on a log-on/log-off basis once they have met the requirements of the commissioning tests. All relevant SES and service information is provided to the CES during initialisation signalling procedures. 2.4 The satellite channels used for communication services and signalling in the Standard B system are described below: 2.4.1 Voice (V) channels | are single-channel-per-carrier (SCPC) digital channels supporting a voice coding rate of 16 kbit/s with Adaptive Predictive Coding (APC) (including facsimile) up to 2400 kbit/s information rate, and sub-band signalling (for service address and, in the future, ISDN signalling). 2.4.2 The Data (D) channel | is an SCPC digital channel sup- porting a data information rate of 9.6 kbit/s. These channels also support Group 3 facsimile and sub-band signalling. 2.4.3 CES TDM channel | are used to carry CES signalling mes- sages to SESs, including channel assignments, telex (ITA2) and data (IA5 asynchronous) at 300 bit/s information rate. 2.4.4 NCS TDM channels | are used to carry NCS signalling messages to SESs and CESs including call announcements and channel assignments and Bulletin Board information so that additional or alternate signalling channels can be implemented to meet opera- tional needs. 2.4.5 SES TDMA channels | are used to carry SES telex (ITA2) or data (IA5) at 300 bit/s information rate. 2.4.6 SES Request channel (SESRQ) | is a random access (Aloha) channel used to carry SES signalling information, specifi- cally the request signals which initiate a ship-originated call transaction to CESs (including satellite spot-beam identification). 2.4.7 SES Response channel (SESRP) | provides SES signalling information to CESs, specifically the SES response information required to facilitate a shore-originated call (including satellite spot-beam identification). 2.4.8 CES/NCS Inter-Station Signalling channel (ISS) | enables signalling information to be exchanged between CESs and NCSs for call and network management purposes. 2.5 The following services are available at each CES: a) telephone calls on a ship-to-shore, shore-to-ship and ship-to-ship basis; b) telex calls on a ship-to-shore, shore-to-ship and ship-to-ship basis; c) broadcast of shore originated telephone or telex calls when addressed with any of the following: - the SES's unique mobile ship earth staion number, - an "all ships" identity, - a national identity, - a fleet group identity, - a general group identity; d) voice band data services, including facsimile; e) digital data services, including Group 3 fac- simile. 2.6 Further services determined in the future for ISDN appli- cations will be added as a feature of this system once they have been clearly defined. 3 Standard C system 3.1 The Standard C communications system has been designed allowing the operation of the smallest ship earth station in the INMARSAT system and thus enabling the smallest vessels to avail themselves with satellite communications. Its primary communica- tions function is text and data transmission to and from ships. It has been designed to interface with the International Telex Network on a store-and-forward basis as well as a range of terrestrial data networks. It is also able to carry an oceanwide broadcast only ser- vice known as the Enhanced Call group (EGC). 3.2 The Standard C system consists of the following main ele- ments in an ocean region: a) the network coordination station (NCS); b) coast earth station (CES); and c) ship earth station (SES). 3.2.1 Three network coordination stations are initially pro- vided in the Standard C system, one in each ocean region, managing central resources such as traffic channels and coordinating signal- ling and control traffic. 3.2.2 Each coast earth station serves as a gateway to and from the terrestrial network to ship earth stations within the coverage area of the satellite. The types of terrestrial network interfaces at a coast earth station are a national matter. 3.2.3 The ship earth station consists of a DTE which provides the user interface and a DCE which provides the interface to the satellite network. In the ship-to-shore direction, a message is formatted in the DTE and then transferred to the DCE for transmis- sion. In the shore-to-ship direction, the DCE receives the complete message from the radio channel before passing it to the DTE. The mobile ship earth station may be equipped for access to marine safety information carried by the enhanced group call service, or a separate receive-only terminal for EGC calls may be used. Using the distress priority message , a ship operator may transmit a ship-to-shore distress alert. Upon receipt of this message, the addressed coast earth station will immediately provide confirmation of the message being received. This distress alert message provides the ability to include the position of the vessel. A ship earth station wishing to operate in a particular ocean region must log in to the NCS in that region. 3.3 The Standard C system consists of 5 main channel types which are described below. 3.3.1 The NCS common channel | is transmitted continuously by the NCS. All mobile ship earth stations registered as operational in a particular ocean region must tune to this channel when not engaged in message transfer. This channel provides the following functions: message announcements, message confirmations, frequency reference for all ship earth stations and EGC message transmission. 3.3.2 NCS-CES signalling links | pass information between the NCS and CESs concerning the operational status of the network. This link is used to transfer EGC messages from a CES to the NCS for subsequent transmission on the NCS common channel. It also relays signalling information to ship earth stations and CESs. 3.3.3 Message channels | are used by SESs to transfer their message traffic to a CES. The message channel is assigned by the CES. 3.3.4 Signalling channels | are used by SESs to transmit sig- nalling information to a CES. Each CES has one or more of these channels assigned to it. 3.3.5 The NCS-NCS signalling channel | is an inter-ocean-region data connection between the three NCSs. This link is used for updating SES log-in status. 3.4 The following services are provided on a mandatory basis by each CES: a) store-and-forward telex; b) Enhanced Group Call message handling and dis- tress message handling. 4 Aeronautical system (Initial system) 4.1 The INMARSAT aeronautical satellite communications system will provide two-way voice and data communications for aircraft operating within the coverage area of a set of geostationary satel- lites. Since the system capabilities will evolve with time, the initial set of capabilities and functions are designated "Initial system". The additional capabilities and functions which may be added due to traffic demand and technological evolution will form the "Enhanced system". 4.2 The Aeronautical system consists of the following major elements in an ocean region: a) the network coordination station (NCS); b) the aeronautical ground earth station (GES); and c) the mobile aircraft earth station (AES). 4.2.1 Network coordination stations will be provided as part of the "Enhanced system" to manage central resources such as allo- cating traffic channels on a demand assigned basis. Due to the lim- ited number of GESs involved in the initial aeronautical system the provision of NCS facilities has not been considered necessary. 4.2.2 Aeronautical ground earth stations interface to and from the terrestrial network to mobile aircraft earth stations within the coverage area of a specific satellite. The types of terrestrial network interfaces at the GES are provided at the discretion of the GES operator. 4.2.3 The mobile aircraft earth station (AES) interfaces with the space segment at L-band, and interfaces within the aircraft with the Aircraft Communications Addressing and Report System (ACARS) and other data equipment and with aircraft crew and passenger voice equipment. 4.3 An AES wishing to operate in a particular ocean region must register with a GES in the Initial system. The procedure known as the log-on/log-off of an AES provides the GES with the ability to manage the number of AESs receiving one forward P-Channel (Pd) and transmitting on each R-Channel (Rd), thus controlling the queueing delays and burst collision probabilities. Provision exists in the Initial system for the log-on handover of a particular AES to another GES which may work to a different satellite ocean region. The handover can be initiated on an automatic or manual basis depending on the type of AES and the specific requirements of the aircraft at that time. 4.4 The aeronautical Initial system is configured with the following main channel types: 4.4.1 P-channel (ground earth station-mobile aircraft earth station) The P-channel is a TDM channel which is used to provide system management and medium speed data services in the ground-to-air direction. Once the AES has logged on, it is directed to tune to this P-channel over which both system management information and other data can be passed. In the Initial system, the communication links between GESs in the same ocean area will be by means of P channels. 4.4.2 R-channels (mobile aircraft earth station-ground earth station) The R-channels are a set of randpm access channels which are used for log-on, system management and some short user messages. 4.4.3 T-channels (mobile aircraft earth station-ground earth station) The T-channel which is a TDMA channel is used to pass longer messages from the aircraft. 4.4.4 C-channel (ground earth station-mobile aircraft earth station) The C-channels are established and cleared by circuit switch- ing signalling procedures, to provide voice traffic capabilities between the GES and AESs. The channel format allocates the bulk of the channel capacity for circuit switched voice or data service, and also provides a low-rate "sub-band" channel for signalling and some data. 4.4.5 NCS-GES links Plans to provide NCSs under the Enhanced system will require the provision of NCS-GES channels which will be based on the P-channels used for inter-GES communications in the Initial system. 4.5 The four main application areas for the Aeronautical sys- tem are: i) air traffic services; ii) aeronautical operations control; iii) aeronautical administrative communications; iv) aeronautical passenger communications. The availability of a particular service in a given area will be dependent upon the facilities offered by the respective GESs. 4.5.1 Voice services in the Initial system will be primarily in the air-to-ground direction and will enable passengers and air crew to set up telephone calls through GESs which offer the telephony service. 4.5.2 For data, connection mode and connectionless mode, open systems interconnection (OSI) network layer services will be pro- vided, based on a connectionless link layer protocol. Circuit mode data service may be provided as an option. 4.5.3 Telex service will be available as an option in the aeronautical system. BLANC MONTAGE: PAGE 362 = PAGE BLANCHE