{"freshdesk_webhook":
    {
    "triggered_event":"{ticket_action:created}",
    "ticket_id":"11",
    "ticket_url":"http://test1234zzz.freshdesk.com/helpdesk/tickets/11",
    "ticket_type":"Incident",
    "ticket_subject":"Test ticket subject ☃",
    "ticket_description":"<div>Test ticket description ☃.</div>",
    "ticket_status":"Pending",
    "ticket_priority":"High",
    "requester_name":"Requester ☃ Bob",
    "requester_email":"requester-bob@example.com",
    }
}