
I/S should not attempt to sell the MIT community on the benefits of
Layered Athena.  We should wait for customers to approach us with needs
that Layered Athena could meet, and take appropriate action based on the
level of effort involved versus the potential benefit to the MIT
community.

We should work with these customers to help them (1) understand the lack
of support so that they can avoid too much reliance on the system, and
(2) convey this understanding to their users.  For example, a faculty
member with a special cluster needs to understand that if any coursework
depends on Layered Athena, there must be a contingency plan in case it
suddenly stops working.  We would need to work with such a faculty
member to develop a handout for students that would warn them not to
rely too heavily on the system continuing to work, and tell them what
level of OLC support to expect.
