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Gary M.C. Bean
9 Monson Drive,
Peabody, MA 01960
(508)535-7150
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@flushright[May 8, 1990]
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Xyvision, Inc.,
Department JH
c/o Michael Borin, 
Manager of Human Resources,
101 Edgewater Drive,
Wakefield, MA 01880
@end(flushleft) 

I am applying for the position of Manager, Customer Education in
response to your advertisement in the May 6 @i[Boston Sunday Globe.]

I have six years experience in managing software training with a track
record of building professional, motivated teams dedicated to providing
training that meets the customers needs and contributes to the
company's reputation for quality.  I have an extensive background in
developing training for end-users and software developers in a wide
range of media: live courses, video-based training, computer aided
instruction, tutorials and documentation.  

I have been working with computers for over 25 years and been involved
with training and education for almost that long.  My undergraduate
degree is in Applied Mathematics (which is where Harvard put Computer
Science in those days) and my graduate degree from Tufts is in
Education and Psychology.

I am currently manager of Training and Documentation for Project
Athena at M.I.T.  Project Athena is an experiment in the academic use
of distributed computing supported jointly by the Institute, I.B.M.
and Digital.  We have over 1000 super-minicomputer engineering
workstations (donated by both corporate sponsors) located all over
campus and linked by a high speed network.  Project Athena has
developed Muse, a multi-media authoring system which integrates live
video images with computer generated graphics and programming, the X
window system, the Kerberos authentication and verification system and
other network services software in order to make running such a large
system feasible.  My documentation group has designed and is in the
process of implementing an on-line documentation system that includes
displaying multi-media documents which integrate objects such as
multi-font text, spreadsheet tables, raster graphics and
"MacPaint"-like drawings.  We average two major software releases a
year.  Our documentation and training are constantly being updated as
supported software is changed or replaced.  When the students and
faculty arrive for the start of classes, we have to be ready for them.
I know what it is to meet real deadlines and what it takes to keep a
complex support effort on track despite a rapidly changing
state-of-the-art environment.

I look forward to meeting with you and exploring the possibility of
applying my skills and experience to your customer education effort.

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