The following steps provide examples of what you may see as your guest operating system recognizes the new virtual hardware. The specific steps may vary, depending on the configuration of the virtual machine.

1. Power on the virtual machine and let it update the CMOS.

2. Windows automatically installs the software for any devices it detects.

3. Install the new version of VMware Tools. For details, see Installing VMware Tools.

4. Shut down the Windows guest and power off the virtual machine.

5. Choose VM > Upgrade Virtual Hardware.

6. A message cautions you that the operation is irreversible and recommends that you back up the virtual disks before proceeding. To continue, click Yes.

7. A message describes what is about to happen. Click OK to continue.

8. Power on the virtual machine.

9. Windows detects the PCI SVGA adapter, then it detects the VMware SVGA II adapter. Click Yes to continue the installation.

10. A message asks you to insert a disk. Navigate to C:\Program Files\VMware\drivers to install the VMware SVGA II adapter.

11. If you have serial ports configured in the virtual machine, go to the Windows Device Manager and uninstall all the COM ports listed there.

12. Restart the virtual machine.

13. Windows detects the COM ports and installs them properly.