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Gary M.C. Bean
9 Monson Drive,
Peabody, MA 01960
(508)535-7150
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@flushright[May 8, 1990]
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Xyvision, Inc.,
Department JH
c/o Michael Borin, 
Manager of Human Resources,
101 Edgewater Drive,
Wakefield, MA 01880
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I am applying for the position of Manager, Customer Education in
response to your advertisement in the May 6 @i[Boston Sunday Globe.]

I have six years experience in managing software training with a track
record of building professional, motivated teams dedicated to providing
training that meets the customers needs and contributes to the
company's reputation for quality.  I have an extensive background in
developing training for end-users and software developers in a wide
range of media: live courses, video-based training, computer aided
instruction, tutorials and documentation.  

I have been working with computers for over 25 years and been involved
with training and education for almost that long.  My undergraduate
degree is in Applied Mathematics (which is where Harvard put Computer
Science in those days) and my graduate degree from a program at Tufts
in Education and Psychology.

I am currently manager of Training and Documentation for Project
Athena at M.I.T.  Project Athena is an experiment in the academic use
of distributed computing supported jointly by the Institute, I.B.M.
and Digital.  We have over 1000 super-minicomputer engineering
workstations (donated by both corporate sponsors) located over the
entire campus.  They are linked by a high speed network and are all
running compatable forms of Unix.  Project Athena has developed the X
window system, the Kerberos authentication and verification system and
other networks services software in order to make running such a large
system feasible.  We average two major software releases a year.  Our
documentation and training are constantly being updated as supported
software is change or replaced.  And when the students and faculty
arrive for the start of classes, we have to be ready for them.  I know
what it is to meet real deadlines and what it takes to keep a complex
support effort on track despite a rapidly changing state-of-the-art
environment.

I look forward to meeting with you and exploring the possibility of
applying my skills and experience to your customer education effort.

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