Q: Can you reset my MySQL pasasword?

If they know how to access Athena, tell them to run this command:

   remctl sql password generate $lockername

And then put the output my.cnf .

If they do not know how to do this, you will need to use root bits and do this yourself.

Q: How do I take pre-existing domain and make it point to Scripts?

If external:
* Tell them to add a DNS record pointing the domain to Scripts: https://scripts.mit.edu/faq/14/do-cnames-work-with-the-script-service .
  Preferably they'll use a CNAME over an A record, but, if they want mail, then there's no choice.

If MIT-hosted:
* Tell them to tell whoever is hosting it to remove its record in Moira.
* Once they have done so, they can request the domain in Pony.

Q: I requested a hostname.
A: Go to https://pony.scripts.mit.edu/ , see their request there, make sure it's reasonable for them to own the domain, and then press the button to forward to IS&T.

Q: I want an SSL certificate (for HTTPS)
A: Follow the instructions in  /mit/scripts/admin/maint-howto/certificates.txt

Q: Can I use LetsEncrypt
A: No.

(as of February 2020)

Q: I want to install a newer version of package XYZ
A:

Depends on the package:
* Some packages can be unpacked into a user's locker and added to relevant paths. A sufficiently skilled and patient user can get a lot of stuff to work.
* If it's in Fedora and doesn't start a daemon or overwrite existing packages, we can install it (requires root bits)
* If the package requires an OS upgrade, no