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\newblock Penn State, July 1991.
\newblock Photocopies of slides used in presentation.

\bibitem{helpdesk}
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\newblock Help desk database.
\newblock Technical report, Massachussetts Institute of Technology, April 1991.

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\newblock Distributed form management.
\newblock {\em ACM Transations on Information Systems}, January 1990.

\bibitem{bnr}
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\newblock In {\em IEEE International Conference on Communications}, 1989.

\bibitem{larson}
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\newblock Tools for forms administrators.
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\bibitem{plato}
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\newblock {\em Selections}, page 214.
\newblock Charles Scribner's Sons, 1927.

\bibitem{uc}
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\newblock Technical Report CSD0516, University of California, 1991.

\end{thebibliography}