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\begin{document}
\title{INSTRUCTIONS FOR HELPING PEOPLE PICK UP BOOKS}
\author{by Kevin Iga}
\date{September 21, 1990}
\maketitle

From today until October 5, 1990 (we might extend it if necessary),
people who have sold books at the Fall 1990 APO book exchange may pick
up their books at the APO office.  To keep matters under control, it's
best to have a brother or pledge handle this process.  This is a list
of things for that brother or pledge to do.

\vspace{14pt}

\begin{itemize}
\item {\bf Ask for their ID.}  Any photo ID will do, as long as it gives some
evidence that they are who they say they are.  It also obviates the
need to ask them how to spell their name.

\item {\bf Look in the box of envelopes} on this table for their name.  It is
alphabetical by last name (except MITSFS, TCA, and APO which are in the back),
and {\bf HOLD THE PLACE} with something handy.

\item Take out the envelope and {\bf ensure that BOTH first AND last names are
correct.}  This year we do not have any pair of people with the same first
and last name.  You might even look at the ID number if it is on their ID,
if you really want to get carried away with it.

\item {\bf Examine the interior of the envelope}.  It either has a
check, if they sold books; or a slip of paper saying they didn't sell
anything (or that the only thing they sold was free).

\item {\bf Take the check or slip of paper out} of the envelope (remember, we
will keep the envelope), and {\bf give the check or slip to the person.}

\item Find out {\bf how many unsold books} the person has.  This
information should be on the envelope.  The envelope should also
indicate which number or numbers correspond to the person's books.

\item Tell the person to {\bf sign the envelope} while you go and {\bf
look for the unsold books,} if there are any.

\item {\bf Make sure you have all the unsold books.}  If you need help, the
big red binder that says ``APO BOOK EXCHANGE'' on it has a listing of
all the books they brought in.  Also, the person probably knows what
their own books look like and will usually help you find them.

\item {\bf Get the signed envelope and put it back} where it came from
(remember?  where you marked your spot with something handy?) but
remember to put it back {\bf long-way-up} so that it is perpendicular to the
way it was before.

\item {\bf If there is some problem,} have the seller put a note for me
(Kevin) on the message board, with a means to contact him.  If it
needs to be done ABSOLUTELY immediately, my beeper number is 945-1970.
Dial the number and after the tones punch in the number you are
calling from.  I should call back unless I'm in the middle of a lab or
something.

\item Remember, the customer probably knows better than anyone what he
brought in to sell.  {\bf If he thinks there is a discrepancy,} have him
put up a note for me, with a way to contact him.

\item If they still have books they want to sell, suggest the {\bf TCA Book
Exchange} run year-round.  Hand them a yellow flyer (in the box with the
envelopes) and wish them luck.

\item Be courteous.  Be friendly.  Be sympathetic if they need it.  And most
of all, {\bf have fun.}
\end{itemize}
\end{document}
