This talk presents our experience at IBM in building commercial
agents, including philosophy, market opportunities, tools,
applications, lessons, and future research directions. IBM has
released reusable tools for building agents, including Agent Building
Environment based on our group's research. IBM has also built
practical intelligent agents applications in e-commerce shopping,
customer service, mail, news, and Web information, based in part on
our group's research. Agent Building Environment ``situates''
reasoning by augmenting it with clean and dynamic procedural
attachments for perception and action. It is especially useful to
enhance ``information-flow'' applications with agents that not only
find and filter information items, but also categorize, save, and
selectively disseminate them. Some of our latest research responding
to practical building lessons includes: conflict handling; learning
from observation of users; and learning from inter-agent
knowledge-level communication.
(The following paper body corresponds mainly to the portion of the
talk that focuses on our group's research. It was created by revising
and integrating material available on our Web pages.)
Last update: 1-8-98
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