In an emergency concerning Athena equipment or service, a consultant
should leave a detailed message on 253-2624. This will page the System Support
staff member who is on call, regardless of the day or time.

The person leaving message should be as specific as possible, and leave
a number where the staff person can call for additional information. Here's
a few examples:

	Inadequate message: "Users are complaining about Helen"

	Better message:	    "This is Frank in consulting. Users have called 
	saying they can't access lockers stored on Helen. The file server 
	responds to ping, but attaching a locker gives the error 'foo,' 
	and cd'ing to a locker stored on Helen times out. If you need more 
	info call back at x-####."

What's an emergency? Loosely defined anything that prevents a _large_ 
number of people from getting work done. For example, if only a single
user reports a file server is down, it probably isn't. If 200 users
report a file server is down, it probably is. If one dialup server is
down that's ok, if all dialup servers are down we need to know.
See the list below for services.

Problems concerning most Athena services can be reported to 2624. We're not 
responsible for all Athena services, but we'll try to help or figure out 
who to call if we're not responsible.

A few other things to keep in mind,
	- we get slowed down when the same problem is reported more
	than once. Each time a call is left on 2624 we have to find
	a phone and check the message, which takes time away from fixing 
	the problem.

	- the person on pager duty may decide that the problem doesn't
	warrant immediate action, and defer things for a few hours
	or until the next day. If the person on pager duty decides to 
	defer dealing with a problem, he/she will let the person who 
	reported the problem know this (assuming that whoever called 2624 
	left a number where they can be reached).

	- depending on the problem we'll try to let the consultants know
	what's going on. Keep in mind this also takes time away from
	fixing the problem. Worst case you'll hear something when things
	start getting back to normal.

List of services: AFS, Dialups, Discuss, Hesiod, Moira, NFS, OLC/H, Turnin,
Zephyr.