Before You E-Mail Webmaster...

The e-mail we receive from visitors to MIT web sites is read by different groups of people. Your e-mail will reach the appropriate people much more quickly if you send it to the correct address. If you ask a frequently asked question without reading the following pages, you may not receive a response.

• In almost all cases, you should send e-mail to the individual person or group at MIT who created the web page that interests you. Usually they'll have their e-mail address somewhere on their web page, and the e-mail address will usually end in "mit.edu". If you don't have the person's e-mail address but do have their name, just look them up in our people-search directory. If all else fails, you can probably figure out the e-mail address from the URL of the page.
• If the e-mail is directly related to a web page that says "stuffmaster@mit.edu" at the bottom, then by all means you should send it to "stuffmaster@mit.edu" after reading our frequently asked questions list. "stuffmaster@mit.edu" is also the correct place to suggest any additions or changes to content on stuff.mit.edu, including adding your personal home page (if you belong to the MIT community).
• On the other hand, if you have a question or comment about any aspect of MIT, you should instead (in general) send the mail by using an entirely separate comment page. This includes questions about MIT's educational programs, research, or other facilities or offices.
• There are a few specific exceptions:
  • If you have concerns related to MIT's network connection or e-mail system, including cases in which you've received unwanted messages that appeared to come from an mit.edu address, the correct place to send your e-mail message is postmaster@mit.edu
  • The MIT Admissions Office has several e-mail addresses depending on what aspect of the admissions process interests you. Please see their admissions e-mail page for further information.
  • If you have a question about receiving a "Postcard" over the Internet from MIT, please see the MIT Media Lab's Postcards web page. Their e-mail address is cardmaster@postcards.www.media.mit.edu.