Before You E-Mail Webmaster...

The e-mail we receive from visitors to MIT web sites is read by different groups of people. Your e-mail will reach the appropriate people much more quickly if you send it to the correct address.

• In almost all cases, you should send e-mail to the individual person or group at MIT who created the web page that interests you. Usually they'll have their e-mail address somewhere on their web page, and the e-mail address will usually end in "mit.edu". If you don't have the person's e-mail address but do have their name, just look them up in our people-search directory. If all else fails, you can probably figure out the e-mail address from the URL of the page.
• If the e-mail is directly related to a web page that says "webmaster@mit.edu" at the bottom, then by all means you should send it to webmaster@mit.edu, perhaps using our comment page.
• webmaster@mit.edu is also the correct place to suggest any additions or changes to content on www.mit.edu, including adding your personal home page.
• On the other hand, if you have a question or comment about any aspect of MIT, you should instead (in general) send the mail to the address web-request@mit.edu, preferably by using an entirely separate comment page. This includes questions about MIT's educational programs, research, or other facilities or offices.
• There are a few specific exceptions:
  • If you have concerns related to MIT's network connection or e-mail system, including cases in which you've received unwanted messages that appeared to come from an mit.edu address, the correct place to send your e-mail message is postmaster@mit.edu
  • The MIT Admissions Office has several e-mail addresses depending on what aspect of the admissions process interests you. Please see their admissions e-mail page for further information.
  • If you have a question about receiving a "Postcard" over the Internet from MIT, please see the MIT Media Lab's Postcards web page. Their e-mail address is cardmaster@postcards.www.media.mit.edu.