The process manager is responsible for the day to day operation of the installation process. This includes making sure requests are handled appropriately, setting expectations and deadlines, upholding standards, ensuring communication and collaboration where necessary, monitoring quality and staffing levels, and process maintenance. The process manager holds particpants accountable for commitments and quality. This role is the next point of escalation for dissatisfied customers and is the first point of contact for inquiries from above answering such questions as "Where is that?" and "When will it be done?" The process manager is proactive in seeing that problems get solved before evolving into a crisis.

Strong competencies include:

• analyzing and evaluating
• facilitation and group process
• knowledge of IS and MIT
• planning and managing
• process improvement and change management
• technical communications
• aligning with MIT objectives
• applying expertise
• bias for action
• conceptual thinking
• collaboration with others
• meeting customer needs
• organizational awareness
• ability to influence
• holding people accountable
• building relationships
• team building
• stategic orientation